Senior AV Engineer

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

We are seeking an experienced Senior AV Engineer to join our team in configuring and provisioning video conferencing (VC) endpoints and AV devices to ensure fully functional VC systems. You will be responsible for defining developing and implementing global deployment standards troubleshooting AV issues and collaborating with cross-functional teams to enhance AV services and user experience.

You Will

• Serve as the point of contact for AV Engineering in office deployment move add change and decommissioning projects.
• Configure operate and maintain AV equipment and associated solutions to ensure fully functioning VC systems.
• Define develop and implement standards policies processes and procedures for audio-video services and conference systems streamlining AV operations.
• Utilize QSYS Google Meet and Crestron systems to optimize and support AV solutions.
• Develop global standards for AV deployment document operating procedures issues resolutions and deployment guides and design code test and troubleshoot technology and configurations in conference rooms and custom AV deployment spaces.
• Develop testing processes to ensure AV changes/upgrades do not negatively impact key business use cases or user experience.
• Manage conferencing solutions such as Google Meet and provide expertise in telephony systems conference room architecture video/audio/web conferencing and streaming.
• Train L1 and L2 AV Ops teams serve as the last line of defense for AV support and collaborate with IT and Workplace/D&C teams to execute office build-outs and ensure alignment with standards processes and procedures.
• Consider user feedback to improve AV services and enhance user experience.
• Design AV solutions including creating detailed schematics AV flow diagrams infrastructure drawings equipment layouts and system diagrams.

You Have

• 5 years of experience in audiovisual technology unified communications or information technology with proficiency in audiovisual technologies including an understanding of audio/video signal flow AV equipment functionality AV/IT control systems and industry standards.
• Familiarity with AV integration principles including system design installation and troubleshooting and strong technical skills in configuring troubleshooting and maintaining AV systems and equipment.
• Understanding of networking concepts and protocols relevant to AV systems such as IP addressing VLANs and streaming protocols.
• Knowledge of applicable codes and regulations as well as audio video and control systems and architectural and cabling requirements.
• Experience managing all phases of AV projects from scope and budget to planning design installation testing and final walkthrough.
• Strong creativity and problem-solving abilities to quickly identify and resolve technical issues.
• Analytical skills to assess AV requirements evaluate technical solutions and present technical concepts to diverse audiences in clear and business-friendly terms..
• Strong organizational skills including task prioritization and project management in a dynamic environment.
• Excellent verbal and written communication skills with the ability to foster positive working relationships and develop collaborative working relationships within a diverse team environment.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Senior IC