Senior Associate, Operations & Technology (Customer Relationship Services)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Deliverables:

Represent SGX in offering effective solutions while rendering top-in-class service experience

Job Responsibilities

Answer customer enquiries received via hotline
Resolve investors written queries through multi-channel customers platform including emails and live chat
Manage investors portfolio transactions
Resolve or manage escalation matters
Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
Liaise with other units to provide appropriate or customize solutions to these value clients
Participate in or provide support for project and initiatives
Report daily and monthly management statistics
Complete ad-hoc assignments as required

Job Requirements

Experience in delivering premium quality standard to retail & corporate investors
Project management in client facing environment.
Experience in managing self-serve chatbots and machine learning skills preferred
Can-do attitude and a team-player
Eye for details with operation data analytic skill
Strong critical thinking and problem solving ability

Required Experience:

Senior IC

Job Summary Key Deliverables:Represent SGX in offering effective solutions while rendering top-in-class service experienceJob Responsibilities Answer customer enquiries received via hotlineResolve investors written queries through multi-channel customers platform including emails and live chatManage...