NPHY Community Resource Coordinator

POSITION TITLE: NPHY Community Resource Coordinator

POSITION TYPE: Part-Time Position Non-Exempt

REPORTS TO: Director of Programs

COMPENSATION: Starting Hourly Rate $18.00 commensurate with experience and education

Agency Description

Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHYs programs stabilize homeless teens lives meeting their immediate needs and providing a safe supportive environment and a path to self-sufficiency.

Strengthening and complementing our high-quality direct services NPHY is dedicated to advocating for this population and serves as a leader in systems-level efforts to eliminate homelessness among all Nevadas youth.

Agency Culture

NPHY offers a positive mission-driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong synergistic team to better serve homeless young people. While working in a challenging yet rewarding field you will be surrounded by compassionate energetic fun happy and friendly staff members who are like-minded and love what they do.

In addition to everyday interactions with youth NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education skills and resources to best serve and respond to a wide array of situations and needs.

NPHY doesnt just accept diversitywe celebrate it support it and thrive on it for the benefit of our employees clients programs and community. NPHY is proud to be an Equal Opportunity workplace. NPHY is dedicated to maintaining a welcoming respectful and supportive workplace where every employee volunteer and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better.

Position Definition

The Community Resource Coordinator serves as the first point of contact for youth visitors and partners at the Harbor Juvenile Assessment Center. As the face of NPHY this role is essential in creating a welcoming professional and trauma-informed environment. The position requires outstanding customer service skills flexibility in a fast-paced environment and strong organizational abilities.

The Community Resource Coordinator supports youth and visitors by completing intakes routing to the appropriate staff or services providing community referrals managing incoming calls ensuring accurate and timely data entry and record-keeping and embodying NPHYs professionalism and care at all times. This position requires cultural sensitivity patience and the ability to maintain composure and problem-solving skills in dynamic situations.

Essential Responsibilities

Customer Service

• Serve as the first point of contact and welcoming face of NPHY providing excellent customer service to all youth families visitors and community partners.
• Answer and route phone calls respond to inquiries and ensure messages are communicated promptly and accurately.
• Maintain a professional organized and resource-rich workspace.
• Represent NPHY with professionalism and integrity in all in-person phone and electronic communications.

Intake and Resource/Referral Management and Maintenance

• Welcome youth & families and conduct intake assessments ensuring accurate data capture in HMIS and agency systems.
• Connect youth to appropriate internal services (case management programs resources etc.) and external community partners either directly or by Harbor staff.
• Maintain updated knowledge of available services and resources to provide accurate and timely referrals.
• Maintain and update resource/referral information to ensure staff and youth have access to current opportunities.

Data Reporting and File keeping

• Accurately capture and enter client data into HMIS and agency databases in a timely manner.
• Maintain client records and case files ensuring confidentiality accuracy and organization.
• Compile and provide consistent data to program leadership to support reporting evaluation and continuous quality improvement.
• Support compliance with grant funder and agency requirements by ensuring data and records are current and accurate.

• High school diploma or equivalent required; Bachelors degree in social work human services or related field preferred.
• Must be at least 21 years of age with the ability to pass a background check drug test and required screenings.
• Valid Nevada drivers license and acceptable driving record with the ability to travel between assigned sites.
• Prior experience working with youth especially homeless runaway or at-risk youth strongly preferred.
• Ability to arrive on time and consistently for all scheduled shifts.

Qualifications

• Commitment to NPHYs mission to end youth homelessness in Nevada.
• Strong customer service and interpersonal skills with the ability to communicate effectively with diverse populations.
• Ability to work in a fast-paced environment while remaining organized and detail-oriented.
• Strong initiative and self-direction balanced with the ability to work collaboratively on a team.
• Knowledge of confidentiality laws and ability to maintain client privacy.
• Competence in Microsoft Office (Word Excel) email internet use and general workplace technology.
• Physical ability to walk stand for long periods lift and carry up to 40 lbs. and perform standard office tasks.
• Knowledge of youth homelessness issues youth development or local community resources is a plus.

Benefits

• NPHY offers a unique benefit to all employees in the form of a Health And Personal Investment (HAPI) reimbursement of $25 per month.
• Part-time employees can participate in a 403(b) Thrift retirement plan with up to 3% employer match and voluntary insurance plans.
• Employer paid $10000 Life and AD&D Insurance.
• Other voluntary Insurance Plans

NPHY provides benefits to eligible full-time employees including paid personal leave and holidays health insurance wellness benefits etc.; however not all benefits are extended to part-time employees.

How to Apply

• Apply via NPHYs recruitment page.
• Position open until filled.

A minimum of a high school diploma or equivalency required.