Call Center Agents Bilingual
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Job Location:
Carol Stream, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title:Call Center Agent
Pay Rate:$18.00/hour (English) $19.80/hour (Bilingual English/Spanish)
Schedule: Full-Time - Must be available Monday through Saturday (see details below)
Assignment Type: Temp-to-Hire
Position Overview
We are seeking experienced and customer-focused Call Center Agents to join a busy service-oriented contact center team. Agents will respond to inbound calls and inquiries providing accurate information and exceptional customer service while following established scripts policies and procedures.
This position requires professionalism strong communication skills and the ability to manage a fast-paced computer-based work environment.
Compensation & Training
- Hourly Rate:$18.00/hour (non-bilingual) or $19.80/hour (bilingual - English/Spanish).
- Activity-Based Compensation (ABC):Eligible after 8 weeks of employment.
- Training Schedule:Monday - Friday 10:30 AM - 5:00 PM CST for approximately 2 weeks.
- Training may extend up to 6 weeks with an optional 2-week extension if additional time is needed.
- Regular Schedule (Post-Training):
- Monday-Thursday:8:00 AM - 8:00 PM CST
- Friday:8:00 AM - 5:00 PM CST
- Saturday:9:00 AM - 12:00 PM CST (approx. 1 Saturday per month)
Key Responsibilities
- Respond to routine telephone inquiries using standard scripts and procedures.
- Research and resolve caller issues through multiple computer systems and applications.
- Gather information efficiently to ensure accurate resolution of questions and concerns.
- Provide clear and professional communication to customers at all times.
- Escalate complex or non-routine issues to senior call center representatives when necessary.
- Participate in team meetings and share feedback or process improvement recommendations.
- Assist in training and guiding new hires as needed.
- Perform other duties as assigned to support call center operations.
Qualifications
- Education:High School Diploma or GED required.
- Experience:Minimum of 1 year of call center or customer service experience required.
- Strong verbal communication and active listening skills.
- Demonstrated reliability and consistent attendance.
- Ability to multitask and navigate multiple computer systems efficiently.
- Proficient in Microsoft Office and other standard PC applications.
- Professional positive and team-oriented attitude.
- Ability to follow structured guidelines and maintain compliance with scripts and quality standards.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
