Field Customer Care Specialist

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

• Serve as the customers main point of contact throughout the pre-production phase.
  
  
• Reach out to new customers immediately after a loss is received to introduce the company discuss next steps and schedule the initial site inspection.
  
  
• Maintain regular communication with customers to ensure they understand the process timelines and next steps.
  
  
• Document all communication in the job management system to ensure accuracy and accountability.
  
  
• Provide empathetic professional support to customers navigating property damage situations.
  
  

• Coordinate with the Mitigation Project Manager within the first 24 hours of a mitigation job being received to discuss the transition plan.
  
  
• Communicate with the Reconstruction Estimator/Project Manager to ensure timely job handoff and scheduling.
  
  
• Partner with the insurance adjuster estimator and internal departments to resolve questions or concerns quickly.
  
  
• Track progress and ensure all required documentation photos and job notes are updated before a file moves to production.
  
  

• Act as a liaison between departments to ensure a smooth handoff from Mitigation to Reconstruction.
  
  
• Assist in scheduling inspections site visits and coordination meetings.
  
  
• Proactively identify potential delays or customer concerns and communicate them to leadership.
  
  
• Support the overall customer journey by ensuring consistency in messaging tone and service delivery.
  
  

• Previous experience in customer service restoration construction or insurance-related industries preferred.
  
  
• Strong organizational and communication skills with a focus on follow-through.
  
  
• Ability to multitask prioritize and manage time effectively in a fast-paced environment.
  
  
• Proficiency with Microsoft Office CRM systems and job management software (Next Gear Dash or similar preferred).
  
  
• Empathy professionalism and problem-solving mindset are essential.
  
  

Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results