Director, Client Strategy

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment surrounded by incredible team members who will help you grow MX is the right place for you.

Come build with us and be part of an award-winning company thats helping create meaningful and lasting change in the financial industry.

We are seeking an accomplished Director Managing Director to lead our esteemed Principal Managing Director within our Revenue group. This pivotal role will drive strategic initiatives elevate client relationships and ensure exceptional client outcomes in alignment with our business objectives.

Job Duties

Strategic Leadership: Provide visionary leadership and strategic direction for the Principal Managing Director team ensuring alignment with company goals and client expectations.
Client Relationship Management: Oversee comprehensive ownership of client relationships ensuring client satisfaction managing risks billing and contractual escalations.
Executive Engagement: Build and maintain strong relationships with senior-level executives (SVPs VPs C-suite) to drive business growth and advocacy.
Sales Collaboration: Partner with account executives to identify and negotiate cross-sells upsells and renewal opportunities achieving revenue targets.
Customer Advocacy: Act as the Voice of the Customer within internal discussions to drive customer-centric outcomes and product enhancements.
Strategic Planning: Collaborate with clients to develop and execute strategic plans leveraging our products/services to enhance business and customer experiences.
Product Expertise: Become a subject matter expert on our products/services aligning them with client strategies and communicating updates effectively.
Performance Management: Monitor and enhance performance metrics ensuring client portfolios achieve usage and platform adoption goals.
Presentation and Communication: Lead customer demonstrations Executive Business Reviews and adoption deliverables through various mediums.

Requirements

12 years of experience in client success management and B2B account management within SaaS ideally with 10 years in the financial industry preferred.
Proven ability to lead and develop high-performing teams with strong organizational and communication skills at an executive level.
Demonstrated success in achieving corporate objectives and quotas adept at managing multiple clients and priorities concurrently.
Passion for delivering elite client experiences driving satisfaction retention and growth.
Bachelors degree or equivalent experience preferred.

Work Environment

At MX we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style which may require both local and remote team members to be in the office when necessary to kick off projects hold cross team strategy meetings or complete key deliverables. Remote team members will travel into the office four times per year and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks company-paid meals onsite massage therapists sports simulator gym mothers lounge and meditation room.

Compensation

The expected on-target earnings (OTE) which is comprised of a base salary and other forms of cash compensation such as bonus or commissions is currently $min to $mid. This pay range is just one component of MXs total rewards package. MX takes a number of factors into account when determining individual starting pay including job and level they are hired into location skillset peer compensation.

**Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship now or in the future will be considered for this role.

At MX we are a high-performance organization that thrives on trust and results. This role is based in Lehi Utah with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals massage therapists a sports simulator gym mothers lounge and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate kick off key projects or strategize cross-functionally fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age military or veteran status status as an individual with a disability or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to

Required Experience:

Director

Life at MXWe are driven by our moral imperative to advance mankind - and it all starts with our people product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment surrounded by incredible team members who will help you grow MX is th...