Senior Project Officer Business Improvement

Newcastle - Australia

Monthly Salary: $ 129464 - 142665

Posted on: 13-10-2025

Vacancies: 1 Vacancy

Job Summary

Together we create thriving environments communities and economies.

Senior Project Officer Business Improvement
Internal Expressions of Interest Temporary Full Time Opportunity up from 10 November to 6 May 2026 Nowra Newcastle or Dubbo (flexible by negotiation)
Salary ranges from $129464 to $142665 super

Are you passionate about driving customer-focused transformation Crown Lands is seeking a Senior Project Officer Business Improvement to lead key initiatives that shape the future of customer service across NSW.

About you

Youre a strategic thinker who thrives in complex environments and brings clarity innovation and drive to every challenge.

Strategic Driver: You understand how to align initiatives with broader business goals and deliver measurable outcomes.
Customer Champion: Youre passionate about improving customer experience and know how to turn feedback into action.
Collaborative Leader: You build trust across teams and stakeholders fostering a culture of continuous improvement.
Resilient and Focused: You manage competing priorities with confidence and keep projects on track under pressure.

Benefits of Working with Us

Impactful Work: Lead initiatives that shape how we serve our communities.
Supportive Culture: Join a team that values collaboration innovation and your unique contribution.
Professional Growth: Access opportunities for learning and career development.
Innovation-Driven: Be at the forefront of smarter more responsive service delivery.

Key Initiatives Youll Drive

Customer Enquiry Management Pilot Streamlining how we respond to our community
Customer Survey Capturing insights that drive service excellence
Customer Experience Measurement Framework & Dashboard Turning data into action
Customer Service Capability Framework Building a skilled responsive workforce

Essential requirements of the role

Current drivers license and willingness to travel

For more information about the role click here:Senior Project Officer Business Improvement

Join us

If excited by the information above we look forward to receiving your application including a copy of your resume and a 1-page cover letter expressing your interest and suitability for the role.

Applications close 11:55pm 27 October 2025

Please ensure you seek your line managers support to commence in role on 10 November 2025.

Should you require further information about the role please contact Melinda Ellis A/Manager Customer Service via or on.

We encourage and supportapplications from people with disability. Please reach out to us to discuss anyaccommodations or adjustmentsthat may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02) - HR Support option 3 DPHI People Advisory option 1 option 1 and reference Request an Adjustment - Job Title and Reference Number.

Check out ourAboriginal applicants guideto assist with applying for the role or contact our Aboriginal Career pathwaysteam for a yarn

Required Experience:

Senior IC

Together we create thriving environments communities and economies.Senior Project Officer Business ImprovementInternal Expressions of Interest Temporary Full Time Opportunity up from 10 November to 6 May 2026 Nowra Newcastle or Dubbo (flexible by negotiation)Salary ranges from $129464 to $142665 s...