Client Success Associate

New York City, NY - USA

Monthly Salary: $ 67000 - 95000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better faster deals for everyone. We gather critical information that is hard to access then make it instantly and seamlessly available to our platform members.

Location: New York NY (Hybrid- Three days per week in the office subject to change)

We are looking for a passionate results-oriented individual to join our team as a Client Success Associate. At CompStak our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients and our Client Success team sits at the heart of this mission. As a CSA you will cultivate exceptional experiences and sustained value for CompStak customers by acting as their trusted advisor and advocate from point of sale through renewal. Be a vital part of our continued success!

Responsibilities

Proactively manage a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
Manage the onboarding of new customers; gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
Coordinate and deliver basic and advanced training while advising customers on best practices
Resolve customer issues alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity
Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts meeting and exceeding personal and team goals
Drive customer advocacy in the form of references referrals and case studies
Own our University vertical including new sales onboarding and implementation
Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives
Contribute towards the development of a strong team environment by upholding high work standards
Go the extra mile to ensure our customers are successful!

Skills & Experience

Unrivaled sense of autonomy ownership and dedication to helping customers realize their intended value
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication and interpersonal skills both written and verbal; consistent diplomacy tact and poise when working through customer issues and escalations
Deep understanding of the commercial real estate industry
Working knowledge of and other customer success tools
Undergraduate degree (BA/BS)

Great if you have

2 years experience in Account Management or SaaS Customer Success roles
A verifiable track record of customer retention and growth through passionate customer service

Total Compensation range: $67000 - $95000

About CompStak

Launched in 2012 weve built a network of over 30000 brokers appraisers and research professionals across the country using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform. CompStaks unique data and intuitive platform is used by the worlds largest real estate investors lenders brokers and appraisers to compare properties underwrite investments and loans close deals and track market trends.

CompStak has over 100 team members in the US and overseas; and we continue to backed by top VCs and industry players like Morgan Stanley Canaan Partners IA Capital Transamerica Moodys RealPage 500 Startups and Daily Mail Group and have raised over $75m to date. Our HQ is in New York City we have regional offices in Atlanta Chicago and Los Angeles and we have an international office in Belgrade Serbia.

We pride ourselves on an environment that is fun collaborative and rewards hard work. We look forward to the value that future employees will add to our amazing teams!

CompStak is an equal opportunity employer that celebrates employees and applicants of all identities backgrounds abilities and perspectives. We foster a welcoming work environment that supports diversity and inclusion and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process please let us know. All employment decisions are made on the basis of qualifications merit and business need.

Required Experience: