AnalystSr. Analyst, Menu Planning- Customer Experience

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

• This role serves as a key owner to develop implement and manage inflight menus. The position is responsible for driving innovation ensuring operational readiness and enhancing the customer experience through thoughtful menu design and execution. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers inflight dining experience.
• This job is a member of the Customer Experience group.

What youll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.

Essential Responsibilities:

• Serve as the internal subject matter expert on inflight menus including all classes of meal service and beverage programs along with related policies and procedures.
• Utilize a data driven approach to all decision making and generate solutions based on customer feedback to elevate the customer experience.
• Monitor and report on the competitive landscape to ensure offeringsremainaligned with or exceed industry standards.
• Collaborate with internal and external partners including catering design chefs suppliers and Inflight team to develop new and existing menu concepts and recipes.
• Own culinary development program management and innovate customer focused solutions.
• Lead presentations with internal leaders caterers and suppliers for redesigns product changes menu launches and customer experience initiatives.
• Liaison between all stakeholders (Catering Operations Distributors Finance Procurement Service Delivery Suppliers etc.) to ensure seamless execution of current and new menus.
• Manage internal menu specifications inflight menu guides customer-facing content and other administrative tasks.
• Analyze customer feedback flight attendant reports sales data and culinary trends toidentifyopportunities for improvement.
• Investigate product and menu-related issues and support the development and solution implementation.
• Interface with all levels of management within American Airlines and with external suppliers.
• Develop and deliver high-impact presentations to support strategic decisions and business initiatives.

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree or equivalent hospitality experience
• 3 years experience in culinary design front of the house or menu development and execution
• 3 years of proven multi team collaboration experience with ability to lead organize and prioritize projects with internal and external teams
• Ability to travel internationally and domestically as needed
• Ability to be highly creative and analytical with demonstrated problem-solving and decision-making skills

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of market / industry trends related to food & beverage
• High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

Skills Licenses & Certifications

• Knowledge of Microsoft Office to include Word Excel Outlook and Powerpoint
• Ability to adapt and understand software and systems
• Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
• Ability to be highly creative and analytical with demonstrated problem-solving and decision-making skills
• Ability to identify and drive creative product and marketing solutions while operating within a budget
• Ability to develop and present recommended communication plans and interact effectively with various levels of management
• Strong communication and collaboration experience
• Self starter with great attention to detail
• Ability to build develop and maintain key relationships and partnerships in a team environment

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.