Customer Service Representative
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Job Location:
Kalamazoo, MI - USA
Hourly Salary:
$ 20 - 25
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Schedule: 1st Shift Monday to Friday 10:30am - 7pm
Overtime based on business needs
What You Will Do
As a Customer Service Representative you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Provide phone and/or email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications and follow standardized process to ensure 100% quality for all orders
- Understand interpret and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need
Required
- At least 2 years of customer service or account management experience
- High School diploma or GED equivalent
- Ability to work flexible hours as needed to support the business needs
Preferred
- Associates or Bachelors Degree
- Experience with Customer Service and Order Entry
- Experience with Systems Applications & Products (SAP) Enterprise Resource Planning (ERP) software
- Experience with Salesforce PowerBI and/or Genesys
$20.08 $25.28 per hour plus bonus eligible benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
