ESSENTIALDUTIESAND RESPONSIBILITIES

Responsible for serving meals and beverages to patrons in a prompt correct and courteous fashion in any of the propertysfoodandbeverageoutletsandbanquetareas.Demonstratesanitaryfoodhandlingandequipmentsafety properlystore and label food itemsmaintain standards of sanitation andfood handling based on CountyState and Federal regulations. Maintain clean and neat work area.Follow the Steps of service for the venue they areworking as outlined in the venue policies and procedures.Availability to work a flexible schedule.Assure exceptional customerservicetoallpatronsbycommunicatinginapleasant friendlyandprofessionalmanneratalltimes.Must follow allcash handling SOPsofthe venuethey areworking.Performs allotherduties as assigned bymanagement. Note -this position will not involve any function involving casino gambling by patrons.

QUALIFICATIONS

High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communicationskillsessential.Availabletoworkrequiredscheduleasdirectedbydepartmentmanagement. Musthaveneatandcleanappearanceandadheretothecasinopolicyondress codeandbeout-going.Musthave the ability to obtain and hold an Occupational License as required by the Indiana Horse Racing Commission. Must be certifiedinServeSafeAlcoholAwarenessandIndianaStateapproveAlcoholTraining.HoldanIndianaATCAlcohol& Tobacco Commission) License. Position requires scheduling flexibility may be required to work weekends holidays overnight or overtime based upon scheduling and business needs.

PERSONALCOMPETENCIES

Responsibleforfostering a fun environment. Responsible for being graciousto allguests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supportsactivelypromotesanddemonstratessuperiorcustomerserviceinaccordancewithdepartmentandcompany standards and programs. Ensures that behavior and appearance are in compliance with established standards.

Maintainsa professionalworkenvironmentwithmanagementandstaff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude and the ability to deal effectively with guests and management employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standingwalkingstoopingbendingliftingreachingclimbingstepsandsitting.Mustbeabletoliftupto50pounds.

WORKENVIRONMENT

Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhile

performingtheessentialfunctionsofthisjob.HorseshoeIndianapolisisasmokingestablishmentthereforemustbe able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

ACCESSTOGAMINGFLOOR

AccesstogeneralgamingfloorandmayrequiredaccesstotheEmployeeServiceWindowESW)oftheCageto obtain F&B bank.