Implementation Manager
Share
Job Location:
Watertown, NY - USA
Monthly Salary:
$ 80000 - 120000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Dynamo Softwareis a leading global FinTech Research and Portfolio Management SaaS provider offering an industry-tailored highly configurable SaaS platform solving challenges across the alternative investment landscape. For more than 20 years the Dynamo platform has improved the productivity of fundraising deal research investor servicing portfolio management and compliance teams worldwide. Collectively Dynamos 1000 clients manage over $10 trillion in assets. Backed by the largest Private Equity firms in the world Blackstone GrowthandFrancisco Partners Dynamo is seeking to grow our team based on rapidly increasing demand for our financial technology solutions.
Role Overview:
The Implementation Manager is a highly visible position that reports to the VP of Professional Services - US. This role is responsible for the planning and execution of Dynamo implementation and professional services engagements for new and existing clients.
This role requires you to be a trusted teammate who fosters positive relationships throughout our organization in order to get things done. Our culture is an important part of what makes our company great and it is important that new teammates contribute positively to that culture.
Responsibilities & Requirements:
Primary manager of customer relationship during implementation (onboarding) phase of client lifecycle:
- Clearly define and documentproject scope goals and deliverables
- Create and execute project plan and revise as appropriate
- Manage and report on progress of the project to all stakeholders
- Coordinate and track tasks assigned to both internal and external project team members
- Execute a variety of project tasks such as data imports configuration testing and training
- Translate business requirements into technical specifications such as for report development or workflow configuration
- Work across time zones with global clients and with team members in Dynamos global offices
- Build strong relationships with customers that extend beyond the implementation phase of a project
- Adhere to Dynamo project management guidelines while offering ideas for process improvement
- The role may require occasional travel to our clients or to other Dynamo global offices
How Success is Measured:
- Successful achievement of project success criteria and business outcomes
- Client Satisfaction scores
- Referenceability of clients
What we are looking for:
- Demonstrated ability to lead and deliver software implementation projects from presales to final delivery preferably in this or related industry
- Ability to accurately track multiple detail-intensive interdependent tasks and ensure timely completion
- General knowledge of database structure that allows for quick understanding of data migration tools and processes
- Familiarity with project management tools and methodologies
- Some understanding of standardized partnership and/or portfolio accounting
- Commitment to work well with clients build successful customer relationships and ensure satisfaction
- Experience working in the financial services industry especially the alternative assets space
- Proficiency in English is required other languages a plus
- Strong Excel CRM ERP and/or Accounting software experience
- This Project Manager role is based in Dynamos Watertown MA office. Remote candidates may be considered if they have specific experience with Dynamo or similar solutions.
What We Offer:
- The ability to have an IMPACT. Good ideas come from everybody in our organization. We are agile enough to embrace new ideas and new directions.
- A very attractive work culture in an established technology company. We take pride in our work and people.
- A competitive base salary performance bonus 401k matching & excellent benefits.
- The right candidate will have the opportunity to interact with all facets of our growing company and to define his or her own career track.
At Dynamo Software were committed to fair and competitive pay practices. The listed range represents the base salary for this role with final pay determined by experience and addition employees are eligible for our performance-based bonus program. Salary Range: $
Dynamo SoftwareInc. isanequalopportunity employer. Allemployment decisions and personnel actions at the Company are administered withoutregard to race color religion creed nationalorigin ancestry sex age qualifiedmentalorphysical disability sexual orientation gender identity genetic carrierstatus any veteranstatus any military service any application for any military service or any other category or class protectedby federal state or local laws. All employmentdecisions and personnel actions such as hiring promotioncompensation benefits and terminationare and will continue to be administered in accordance with and to furtherthe principle of equal employment opportunity.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
For more than 20 years, we have been developing Dynamo Software and proudly stand behind each line of code. Today, we are a leading cloud-based solution for the Alternatives ecosystem because of the hard work, dedication, and passion of our people. Built on Microsoft’s technology stac ... View more
