Enterprise Network Support Professional (220695)

In accordance with the Vision Purpose and Values and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Leader Network Architect Senior Manager or Designate the Enterprise Network Support Professional is responsible for designing implementing and supporting Island Healths data voice and video networks. The role ensures that network systems are reliable scalable and secure to support healthcare operations. The Enterprise Network Professional contributes to planning deployment and optimization of network infrastructure aligning with Island Healths strategic goals.

This role works closely with leadership cross-functional teams and external partners handling both tactical and strategic challenges. This role provides pivotal support including on-call that is deemed critical to maintaining network performance and availability with a focus on proactive problem-solving and continuous improvement. The Enterprise Network Support Professional ensures compliance with privacy and security regulations while supporting a robust infrastructure that meets evolving healthcare needs.

Effective communication and a commitment to operational excellence are key to this role. The Enterprise Network Support Professional reflects Island Healths mission to deliver high-quality healthcare by ensuring the network remains stable and secure. Through mentorship and technical guidance this role helps junior team members grow fostering a collaborative and learning-focused environment.

A Cisco Certified Network Professional (CCNP) certification in Enterprise Networking and at least seven (7) years of progressive experience in the design implementation and support of data voice and video networks within a large-scale enterprise or healthcare setting. A Bachelors degree in Network Engineering Information Technology or a related field is required. Experience working with Cisco Unified Communications Catalyst switches Nexus platforms and advanced routing protocols (e.g. OSPF BGP EIGRP) is essential.

Candidates should also have a strong background in network security including VPNs firewalls and access controls with a demonstrated ability to ensure compliance with privacy and security regulations. Proven experience in collaborating with cross-functional teams and external vendors is required along with familiarity with ITIL change management processes and network performance monitoring tools.