Senior Systems Engineer – Observability (SSE)

JOB SUMMARY

The Sr. Systems Engineer Observability (SSE) role will define and implement infrastructure and application logging setup governance optimization monitoring and controls for observability platform. The role will work with engineering application and enterprise/solution architects to develop implement and support logging monitoring reporting and automation for infrastructure and application services where applicable. This role serves as a subject matter expert in a complex array of full-stick solutions. This role serves as a subject matter expert performing research analysis design creation and implementation to meet current and future requirements across the enterprise.

CANDIDATE PROFILE

Education and Experience Required:

Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification

7 years experience in information technology with hands-on technical/engineering roles including:

5 years admin experience Dynatrace/Grail/Splunk Cloud/Cribl etc.

3 years experience in AWS cloud platforms log ingestion solutions

3 years data onboarding within a large-scale enterprise environment

Experience in implementing and maintaining Dynatrace/Grail or other enterprise observability solutions.

Experience in Dynatrace Query Language (DQL) and/or Splunk Processing Language (SPL) including building dashboards reports and alerts to meet customer requirements.

Experience in integrating observability tools with other ITOps solutions (Harness ReadyAPI ServiceNow BigPanda etc.)

Additional Preferred Experiences:

Dynatrace Certified Admin and/or Splunk Certified Admin

Scripting experience in at least one of the following: PowerShell Regex Python JavaScript Ansible and Terraform.

Strong knowledge of emerging tools software applications and AI solutions for attaining best-in-class IT technology across the enterprise.

Experience in building scalable pipelines for collecting processing and analyzing metrics logs and traces.

Experience in establishing and implementing Observability best practices to standardize monitor and control usage/performance of solutions.

Excellent verbal and written communication skills for a wide range of audiences including executives business stakeholders and IT teams

Project planning and management experience.

Experience operating in Scaled Agile Framework

Demonstrated experience delivering technology solutions in a fast-paced deadline driven enterprise environment.

Demonstrated experience learning and applying new technologies to solve business needs

Excellent problem-solving skills working independently and through leading outcomes for cross functional teams.

Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems

Strong attention to detail with an ability to operate effectively across multiple priorities

CORE WORK ACTIVITIES

Design implement and maintain high-performance and scalable observability solutions for Kubernetes EKS/ACK ROSA DocumentDB EC2 and other data sources in a complex enterprise environment.

Collaborate with cross-functional teams to gather requirements architect solutions and deploy logging and monitoring environments that align with business needs.

Leverage in-depth knowledge of AWS Azure and Alibaba Cloud technologies including IaaS PaaS and SaaS to architect and manage logging and monitoring tools deployments.

Enable streamlined operational processes and efficient management of the Dynatrace infrastructure using scripting and automation.

Responsible for infrastructure-as- code development and configuration management.

Lead optimization efforts for observability platform and explore alternative solutions using other automation technologies like Cribl etc.

Onboard data sources from various IT infrastructure and app. components into observability tools (Dynatrace/Grail SplunkSignalFx Cribl).

Provide technical leadership oversight governance and direction for services related to Marriott solution delivery.

Provide technical expertise to project team for successful project and change implementations

Determine customer requirements and work with sourced resources to develop solutions

Provide and present status analysis and reporting to internal stakeholders Executive Management and Senior Leadership.

Lead analysis of current environment for deficiencies and provides solutions

Identify opportunities to enhance the service delivery operations and continual service improvement processes.

Delivering Technology

Creates and enhances administrative operational and technical policies and procedures adopting best practice guidelines standards and procedures for employees contractors and vendor engagements.

Management of daily infrastructure operations to ensure availability SLA is met for storage services

Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects.

Leads/assists in configuration management

Works in a concerted effort with application development and engineering teams to resolve complex issues.

Provides oversight collaboration provisioning management and maintenance of technology products and service alternatives that improve the production services environment

Responsible for the establishment and continuous development of monitoring and alerting for all production environments.

Develops internal processes and training to ensure team members have the needed skills and tools to support production environments and deliver project commitments.

Performs complex analyses for operational availability to promote a zero-defect environment.

Leads/assists operational teams in system updates & upgrades

Provides consultation for routine and complex systems development

Maintains a proper balance between business and operational risk

Facilitates achievement of expected deliverables and obligations of Services Providers

Ensures early warning to the business stakeholder executives regarding degraded or missed SLAs

Coordinates with Product and Architecture & Development teams for deployment and production support activities.

Managing Work Projects and Policies

Manages and implements work and projects as assigned.

Generates and provides accurate and timely results in the form of reports presentations etc.

Analyzes information and evaluates results to choose the best solution and solve problems.

Provides timely accurate and detailed status reports as requested.

Delivering on the Needs of Key Stakeholders

Understands and meets the needs of key stakeholders.

Develops specific goals and plans to prioritize organize and accomplish work.

Determines priorities schedules plans and necessary resources to ensure completion of any projects on schedule.

Collaborates with internal partners and stakeholders to support business/initiative strategies

Communicates concepts in a clear and persuasive manner that is easy to understand.

Generates and provides accurate and timely results in the form of reports presentations etc.

Demonstrates an understanding of business priorities

Additional Responsibilities

Manages time effectively and conducts activities in an organized manner.

Presents ideas expectations and information in a concise organized manner.

Performs other reasonable duties as assigned by manager.