Member Services Specialist

Member Services Specialist

The USC Alumni Association supports the overall advancement of USC by engaging all alumni for life building a culture of philanthropy among the Trojan Family and being the representative voice for the more than 500000 USC alumni worldwide.

The USCAA seeks a Member Services Specialist who is a detail-oriented professional collaborative team player and service-focused communicator to support the day-to-day operations of its University Park Campus location. Reporting to the Director of Member Services and Operations this role plays a key part in delivering exceptional service to alumni and members of the Trojan Family.

This multifaceted position blends administrative excellence with a strong customer service orientation. The ideal candidate thrives in a fast-paced public-facing environment and is committed to maintaining data integrity and operational efficiency.

This is a hybrid-fixed position under our current work arrangement plan with the expectation of an on-site presence for 3 days/week on the University Park Campus.

University Advancement is committed to non-discrimination and equal opportunity for all where all advancement staff and our stakeholders have the opportunity to connect belong and grow while supporting the University of Southern Californias mission values and goals.

Responsibilities

Business Communications & Document Management (30%)

• Draft edit and manage a variety of professional communications reports and confidential documents using digital collaboration tools.

• Review and approve documents as authorized ensuring accuracy and consistency.

• Support team members in producing high-quality materials aligned with brand and compliance standards.

Member Support & Inquiry Management (15%)

• Triage and respond to incoming inquiries across phone email and digital platforms ensuring timely and accurate service.

• Prioritize requests and route communications appropriately to maintain smooth operations and member satisfaction.

• Serve as a key point of contact for alumni and stakeholders delivering a positive and professional experience.

Data & Systems Management (15%)

• Maintain and update departmental databases and digital records with precision and confidentiality.

• Verify data transactions and support system enhancements to improve efficiency and usability.

• Collaborate with IT and data teams to troubleshoot issues and implement improvements.

Information Security & Confidentiality (10%)

• Safeguard sensitive information and manage access controls in accordance with university policies and data privacy regulations.

• Ensure secure handling of alumni files and confidential communications.

Operations & Team Coordination (15%)

• Streamline workflows and support operational efficiency across the department.

• Act as a resource for university procedures and help resolve moderate to complex administrative issues.

• Provide guidance to staff and student workers including task prioritization and scheduling.

• Support office logistics including front desk responsibilities equipment maintenance and supply management.

Event Web and Reporting Support (15%)

• Assist with planning and execution of member service activations and alumni events coordinating logistics and vendor relationships.

• Maintain and enhance department web content ensuring accessibility functionality and alignment with university standards.

• Collect and analyze data for reports recommending visual formats and insights to inform decision-making.

Minimum Qualifications

• Bachelors degree.

• Combined experience/education as substitute for minimum education.

• Minimum of 3 years of administrative experience.

• Excellent interpersonal written and verbal communication skills.

• Strong Microsoft Office (Excel Word Outlook) skills and experience with a customer database.

Preferred Qualifications

• 4 5 years of administrative experience.

In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment toUSCs Unifying Valuesof integrity excellence community well-being open communication and accountability.

Required Documents

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Compensation and Benefits

The budgeted salary range for this position is $25.73 $30.93/hour. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

To support faculty and staff well-being USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents health wealth and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USCs comprehensive benefitshere.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

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