CX Logistics Specialist

Piscataway, NJ - USA

Monthly Salary: $ 55000 - 60000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Most companies claim to have the best people. We say to them Keep dreaming. Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon Microsoft Nordstrom Starbucks and the sports world bringing energy bold ideas and a willingness to dive into the unfamiliar. Its our people that make BDA the top global Merchandise Agency to work for.

This role sits within our SwagUp eCommerce Platform team (a BDA companylearn more at ).

Location:

Piscataway NJ is preferred and will be given priority consideration.
Remote work is available for candidates located within theEastern Time Zone.
If you are within a reasonable commuting distance of our offices inPiscataway NJ; New York NY; Indianapolis IN; Troy MI; or Atlanta GA you will be expected to work onsite four days per week (with one remote day).

The Big Picture:

The CX Logistics Specialist sits at the intersection of logistics operations and customer experience. This role will ensure that the customer shipment process is smooth while keeping clients informed of shipment progress. They will anticipate and address how delivery decisions impact the customer experience. Given the close ties of a successful delivery to the customer satisfaction this role will have meaningful visibility in the addition the role will involve collaboration with many departments - most notably with CX Warehouse Operations and Sales. Logistics experience and strong customer communication skills are essential to this position.

The Day-to-Day:

Work daily with CX and Logistics teams to understand the objectives and challenges of both departments
Partner with CX and Logistics teams to investigate shipping-related customer issues and present solutions from the customer perspective
Anticipate customer pain points in international shipping (duties customs delays) and work to streamline processes and communications
Communicate directly with couriers and customers to facilitate the progress of shipments to their destinations
Break it down: Translate logistics complexities into clear customer-friendly explanations when needed

The Right Person for the job has:

Ability to translate technical or regulatory logistics details into simple empathetic communication for customers
Track record of solving complex international shipping problems
Collaborative mindset; works closely with CX sales to deliver better experiences
Curiosity: Not only asks did the package ship/arrive on time but also how was the customer experience for this shipment
Ability to identify potential shipment friction points and proactively communicate with carriers customers and team members to prevent them

Preferred Education & Experience:

2 Years experience in international shipping and logistics

#LI-AH1
#LI-Onsite

We are pleased to share the base salary range for this position is $55000 to $60000. If you are hired at BDA your compensation will be determined based on factors that may include geographic location skills education and addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any the spirit of pay transparency the range listed is the full base salary range for the role and hiring at the top of the range would not be typical in order to allow for future salary growth. The range listed is just one component of BDAs total compensation and rewards programs which includes: robust PTO; vacation a paid volunteer day holidays and summer Fridays Benefits; medical dental vision life and AD&D insurance 401k; tuition reimbursement mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

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Must be 18 years or older to apply.

Required Experience: