Sr. FinOps Analyst (Italian), Emerging and Transportation

GAR (Global Accounts Receivable) is looking for a proactive customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst you will support Amazons customers to resolve billing issues reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated be a quick learner have strong ownership and earn trust with our customers to facilitate timely payment.

Summary of Responsibilities:

- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing Finance Legal Tax Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail.

Key job responsibilities
Key job responsibilities
Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Knowing your customers to provide great support and continually look at ways to improve the customer experience
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied noncollectable amounts are accounted for and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing Finance Legal Tax Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail

A day in the life
A day in the life
Huddle with your team and Team Manager for quick updates team stats accolades etc.
Review your portfolio to find top priorities for the day
Complete tasks due for the day contacting customers and collaborating with other teams for support
Dive deep into issues encountered and escalate if required
Attend review meetings or trainings as necessary
Update your records

- Degree in Finance/Accounting/Business Studies or other related areas
- Proficient in Italian and English business communication
- 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
- Proficient in Microsoft Excel and Word
- Strong communication skills both written and verbal in Italian & English
- Ability to provide exceptional customer experience
- Good interpersonal skills and team player
- Ability to take initiatives meet tight deadlines and prioritize workload
- Basic qualifications
- - Degree in Finance/Accounting/Business Studies or other related areas
- - Proficient in Italian and English business communication
- - Proficient in Microsoft Excel and Word
- - 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
- - Strong communication skills both written and verbal in Italian & English
- - Ability to provide exceptional customer experience
- - Good interpersonal skills and team player
- - Ability to take initiatives meet tight deadlines and prioritize workload

- Degree in Accounting/Finance or a related field
- 2 years experience in handling business customers
- Completed process improvement initiatives

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