(Senior) Technical Support Engineer

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AI-based threat detection monitoring for malicious behavior and rapid recovery at scale.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Please note the following requirements for this position:

• This is a hybrid work arrangement requiring 2-3 days/week in office

• Must reside within commute distance of Santa Clara CA (or Heathrow FL or Roseville MN)

• Technical expertise in (at least one of): Linux / Virtualization / Networking / Storage

As a Cohesity (Senior) Technical Support Engineer you will focus on supporting Cohesity customers to provide timely resolutions to technical issues. Youll collaborate closely with highly skilled engineers from our team striving to deliver flawless support and powerful solutions to our global customers.

We are looking for a passionate technical support engineer who possesses deep technical expertise excellent troubleshooting experience outstanding customer service and communication skills.

WHAT YOULL DO HERE:

• Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings nights to cover weekdays weekends and holidays.

• Use available tools to investigate and troubleshoot technical issues.

• Recreate customer environments and problems to aid in troubleshooting/case resolution

• Record customer interactions including investigation troubleshooting and the resolution of issues

• Work closely with Cohesity engineering and account management teams

• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions

• Provide the best experience possible for Cohesity customers

• Manage workload to ensure that all customer issues are resolved in a timely manner

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

• Develop a knowledge base article.

• Determine and communicate recommendations on Support readiness for new products and features

• Provide feedback to improve productquality/functionality

• Participates in process planning and makes recommendations for improvements

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• BS degree in Computer Science Computer Networking or related field (with 4 years of experience) OR MS degree in Computer Science or related field (with 2 years experience)

• 4 years of professional experience working in a Storage Networking and/or Virtualization environment

• A strong understanding of Linux and administration experience across all working components

• A good understanding of Linux debugging utilities with an emphasis on systemtap tcpdump ftrace strace wireshark gdb and crash

• Experience with remote file access protocols including NFS SMB (CIFS)

• Ability to analyze system diagnostics and clearly articulate the issue for the customer

• Experience with storage-related concepts including virtualization and data protection (e.g. VMware CommVault Symantec EMC NetApp)

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors including a candidates skills qualifications and experience location and salary expectations and therefore a starting salary at the low end high end or even above the stated range may be offered. This position may also be eligible for bonus compensation commission (if in a sales function) and/or equity grants. Additionally full-time employees are eligible to participate in ourcomprehensive benefits framework including health and wellness benefits vacation paid holidays and refresh days 401(k) retirement plan life and disability insurance coverages and other benefits the Company may offer from time to time.

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.