Remote Experience and Scheduling Team Coordinator
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Job Location:
Fayetteville, GA - USA
Weekly Salary:
$ 1000 - 1100
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Remote Experience andScheduling TeamCoordinator
THIS POSITION DOES NOT WORK REMOTELY- THE POSITION IS AN INTERNAL POSITION PERFORMED AT THE FAYETTEVILLE LOCATION
Location: Lewis Automotive Group
Department: Service Operations
Schedule: Full Time
Pay: $1000$1100 per week Up to $1000/month in performance bonuses
Position Summary
The R.E.S.T. Coordinator leads our Remote Experience and Scheduling Team ensuring every Lewis Automotive guest enjoys a smooth efficient and professional service experiencefrom booking to vehicle return. Youll oversee scheduling operations guide a motivated team and help shape the next generation of convenience-driven service at Lewis Automotive.
What Youll Do
Supervise R.E.S.T. Consultants and manage daily scheduling operations
Coordinate Mobile Service Pickup & Delivery and shop appointments
Track and manage CTP vehicle utilization
Serve as liaison between the Service Manager and R.E.S.T. Team
Monitor KPIs and drive continuous performance improvements
Ensure compliance with Ford CX Remote Experience standards
Conduct onboarding and training for new team members
Handle customer escalations and service recovery
What You Bring
Leadership experience with strong team-building skills
Excellent communication and customer service mindset
Analytical thinker who can track and improve performance metrics
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and dealership management systems (DMS)
Preferred:
Background as a Service Advisor Dispatcher or BDC Manager
Familiarity with Ford/CDJR service operations RedCap CX One and Numa
Experience managing mobile service logistics and reporting
Advanced Excel or CRM system proficiency
Education & Experience:
High school diploma or equivalent (required); Associate degree preferred
3 years in automotive service or scheduling; leadership experience preferred
Ford OEM training certifications a plus
Required Experience:
IC
Key Skills
- Customer Service
- Communication
- Fire And Safety Engineering
- Key Account
- Market Intelligence
About Company
Automotive Service Technician- Ford Fayetteville, AR Lewis Automotive Group is focused on creating an amazing work environment for our employees because we re...
