Fund Services Team Lead

Why work for us

A career at Janus Henderson is more than a job its about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success and are at the heart of everything we do:

Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust

If our mission values and purpose align with your own we would love to hear from you!

Your opportunity

You will:

• Supervise and manage day-to-day workflow and staff for one or more function in accordance with departmental guidelines which include:

• • Phone Operations Direct retail fund shareholder support
  • Processing Operations Transaction processing for retail shareholders and intermediary back offices
  • Exception Operations Support research and resolution for direct retail fund shareholders and Intermediaries

• Monitor and manage team workflow to ensure alignment with departmental standards
• Provide coaching performance evaluations and feedback
• Identify training needs and support employee development.
• Recommend staffing actions including forecasting hiring termination and compensation.
• Track PTO payroll and performance metrics.
• Research and resolve complex client issues to ensure satisfaction.
• Handle escalated calls and complaints within company policy.
• Analyze trends and recommend improvements to enhance quality efficiency and client experience.
• Identify workflow gaps and technology needs; develop and implement business case recommendations.
• Partner with internal teams and external vendors to resolve issues and support projects
• Carry out additional duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages snacks and all employee Happy Hours

Nice to have skills

• High School or GED required; Bachelors degree or equivalent work experience preferred
• One-year supervisory experience preferred
• Mutual funds/financial services experience or equivalent preferred
• FINRA Series 6 63 licensed
• FINRA Series 26 (Principal) license preferred

Supervisory responsibilities

• Yes

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Compensation information

The base salary range for this position is $. This range is estimated for this role. Actual pay may be different. This role will be posted through November 15 2025.

Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed.

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at .

Annual Bonus Opportunity:Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension/retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.