Customer Service Representative

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Customer Service Representative handles questions comments and complaints regarding the hospitals services. Under close supervision this job is the first line of support to resolve routine patient issues as well as provides a positive patient experience. The schedule for this position is 8:30am to 5:00pm.

Responsibilities

Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer patient issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g. general clinic product and pricing information billing issues etc.).
Provides responses to patient customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials secondary sources or more senior staff.
Documents customer patient feedback and complaints to know how to improve and handle customers in the future.
Performs other duties as assigned.

Qualifications

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

1 years of customer service experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required:
CPI (de-escalation) and Basic Life Support (BLS) (CPR) - American Red Cross or AHA Healthcare Provider within the first year of employment.

Required Experience:

Unclear Seniority

OverviewThe Customer Service Representative handles questions comments and complaints regarding the hospitals services. Under close supervision this job is the first line of support to resolve routine patient issues as well as provides a positive patient experience. The schedule for this position is...