Mobility Field Support Specialist
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do:
As a Mobility Field Support Specialist you will provide hands-on technical support for end-user hardware software and network systems across multiple sites. You will conduct site surveys analyze current configurations prepare documentation and ensure efficient installation maintenance and troubleshooting of computing and telecommunications equipment.
This role requires a strong technical foundation in workstation setup hardware repair and network connectivity. Youll be responsible for supporting day-to-day IT operations while maintaining compliance with organizational and customer standards.
Key Responsibilities:
Required Skills and Qualifications:
Why Choose Independent Software:
At Independent Software our people are the mission. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.
When you join us you will:
Ready to take the next step in your career Join us and be part of something bigger.
Apply today.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
As a Mobility Field Support Specialist you will provide hands-on technical support for end-user hardware software and network systems across multiple sites. You will conduct site surveys analyze current configurations prepare documentation and ensure efficient installation maintenance and troubleshooting of computing and telecommunications equipment.
This role requires a strong technical foundation in workstation setup hardware repair and network connectivity. Youll be responsible for supporting day-to-day IT operations while maintaining compliance with organizational and customer standards.
Key Responsibilities:
- Conduct site surveys to assess and document current configurations and user requirements.
- Analyze existing IT environments and prepare specifications for new hardware acquisitions.
- Develop and maintain hardware installation schedules for multiple sites.
- Prepare detailed drawings and documentation for configuration changes.
- Install configure and test computer workstations printers teleconferencing equipment and related peripherals.
- Configure and maintain communications devices fiber optic and Ethernet cabling and telephone systems.
- Troubleshoot repair and perform preventive maintenance on hardware and peripherals.
- Train site personnel in proper use and basic maintenance of IT hardware and software systems.
- Support end users both in person and remotely ensuring prompt resolution of issues.
- Maintain accurate records of equipment installations and service tickets.
- Ensure adherence to all organizational policies safety standards and security protocols.
Required Skills and Qualifications:
- Proficient in installing repairing and troubleshooting computer hardware and peripherals.
- Skilled in configuring and maintaining Windows operating systems software applications and security patches.
- Familiar with Active Directory security policies and user account management.
- Ability to read and interpret technical manuals diagrams and schematics.
- Strong knowledge of Microsoft Office applications (Word Excel PowerPoint Access).
- Excellent communication and interpersonal skills for working with technical and non-technical users.
- Strong analytical and problem-solving skills; able to diagnose and resolve issues efficiently.
- Capable of working independently with minimal supervision and managing multiple priorities effectively.
- Must be available to work an 8-hour shift between 6:00 a.m. and 6:00 p.m. as scheduled.
- High School Diploma or GED and 02 years of related experience.
- An AA or BS degree in a technical field may substitute for experience requirements
- 8570-compliant certification required; Security is preferred.
- Must possess an active TS/SCI with appropriatePolygraph tobe considered for this role
Why Choose Independent Software:
At Independent Software our people are the mission. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.
When you join us you will:
- Support critical national security missions that matter
- Be part of a close-knit employee-first culture where your voice is heard
- Expand your skills through ongoing training mentorship and career development
- Enjoy competitive compensation generous benefits and work-life balance
Ready to take the next step in your career Join us and be part of something bigger.
Apply today.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Manager
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Independent Software: Home of efficient and effective information technology services.
