ReceptionistCSL
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Insight Health Systemis a physician-led organization focused on advancing excellence in healthcare and community well-being. Our expertise is in transforming distressed hospitals into stable patient-centric care that is second to none. With a track record for innovation in healthcare research and development Insight Health System provides the communities we serve with world-class healthcare services at the forefront of medical technology. Our network currently includes a portfolio of entities encompassing six acute care hospitals (three of which are nonprofit) six surgery centers 28 clinics 580 physicians 10 unions and 4200 employees. Collectively Insight Health System hospitals provide nearly 100000 patient days annually.
Position Title:
Receptionist / Clinical Support Liaison IM2 Program
Receptionist / Clinical Support Liaison IM2 Program
Position Summary:
The Receptionist / Clinical Support Liaison serves as the first point of contact for patients providers and visitors while also supporting the Insight IM2 Program. This hybrid role combines front-desk administrative functions with program outreach and clinical support duties under the supervision of a licensed position ensures smooth day-to-day operations by managing patient-facing communications scheduling and reception duties while also assisting with the growth and delivery of the IM2 Program. Candidates are expected to obtain a Pharmacy Technician license within one month of hire.
Benefits for our Full Time Team Members:
- Comprehensive health dental and vision insurance coverage
- Paid time off including vacation holidays and sick leave
- 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
- Short & Long Disability and Life Term insurance complementary of Full Time Employment
- Additional Supplementary coverages offered @ employees elections: Accident Critical Illness Hospital Indemnity AD&D etc.
Primary Responsibilities
- Reception & Administrative Support
- Greet and assist patients visitors and providers in a professional welcoming manner.
- Answer and direct incoming calls emails and inquiries to appropriate departments.
- Manage scheduling including patient appointments provider meetings and program-related events.
- Maintain front desk operations including mail distribution visitor logs and office supplies.
- Provide excellent customer service ensuring patients and providers have a positive experience.
- Assist with administrative projects document preparation and filing.
Clinical Support Liaison IM2 Program
- Support program marketing by visiting provider offices to increase awareness of the IM2 Program.
- Present program benefits to providers and clinic staff including CDTM agreements and collaborative practice models.
- Share patient testimonials and program success stories to encourage enrollment.
- Collaborate with the Marketing Team to develop brochures flyers posters and other outreach materials.
- Assist with patient calls for IM2 telehealth enrollment and logistics.
- Update pharmacy performance trackers and maintain program-related records.
- Support pharmacists by preparing patient education materials retrieving drug information and assisting in clinical documentation.
- Participate in department projects and initiatives as the program expands.
Education / Experience Requirements
- High school diploma or GED required; post-secondary coursework preferred.
- Pharmacy Technician license required within 1 month of hire.
- Certification as a Pharmacy Technician (per state requirements) must be obtained within mandated timelines.
- Prior experience in reception medical office administration or healthcare customer service preferred.
- Strong oral and written communication skills.
- Comfort with technology scheduling systems and Microsoft Office Suite.
- Ability to multitask stay organized and work professionally with providers pharmacists and patients.
Contacts
- Frequent contact with providers nurses pharmacists staff patients and visitors.
- Serves as both a public-facing representative and a program liaison.
Physical Demands
- Prolonged periods of stationary desk work and computer use.
- Ability to move throughout the facility and lift up to 25 lbs occasionally.
- Requires attentiveness strong organizational skills and attention to accuracy.
Working Conditions
- May encounter exposure to very sick patients sensitive medical situations or occasional high-stress environments.
- Subject to occasional irregular hours multitasking and urgent requests.
- May participate in on-site visits to provider offices and clinics.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Discover Flint Neurology, expert Pain Management in Flint, Orthopedic surgeons in Flint, and many more top-tier insight’s patient care second to none for all your needs. Contact (810)732-8336
