Let's begin! Customer Success Summer Intern
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
- Strong analytical skills with the ability to interpret data and generate insights.
- Ability to present high-level information as well as detailed demonstrations of products & services.
- Excellent verbal/written communication and presentation skills.
- Proficiency in Microsoft Office Suite (Excel Word Powerpoint)
- Ability to work both independently and within a team environment with focus and high attention to detail.
- Familiarity with customer relationship management systems (ie Salesforce Gainsight) is a plus but not required.
Education
- Currently pursuing a degree in Business Administration Finance Marketing Data Analytics or a related field
- You should be available to work in a hybrid role in London from June 15th - August 21st
Responsibilities
- You will gain hands-on experience in customer success strategies and operations
- Contribute to improving customer satisfaction and retention rates
- Assist in onboarding new clients ensuring a smooth transition and setup
- Help manage customer inquiries and issues coordinating with the relevant teams
- Support the Customer Success team in creating and updating customer success plans and documentation
- Contribute to the analysis of customer data to identify trends opportunities and areas for improvement
- Support the team in developing and implementing strategies for customer retention and expansion
- Participate in the development and delivery of customer training (events webinars or workshops) and educational materials
- Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions.
About the Program
Customer Success is critical to our short-term and long-term goals as an organization. Simply put we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience improve engagement and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success Operations and data the team you will be joining Customer Success Managers act as a true customer advocate empowering clients to achieve their desired outcomes when utilizing our KYC and DataApps solutions taking a proactive & strategic approach to ensure both client and Moodys Analytics are mutually benefitting from the relationship
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
.png?1675175280)
