Summary Statement
This employee supervises the daily operations of the Public Information Unit which includes the Information Desk mailroom and serves as back-up for the Filing & Payment Center when needed. The Information Desk is centrally located in the lobby of the Leonard L. Williams Justice Center. As one of the first points of Judicial Branch contact for the public unit staff utilizes various information systems to guide visitors. Unit staff also assists with the coordination of various civics education projects including facilitating tours at the Justice Center for school groups and community organizations. The mail room is responsible for sorting and delivering daily incoming and outgoing mail. Additionally this position oversees the coordination of Administrative Office of the Courts Limited Legal Assistance Program (LLAP) which offers legal consultation services to self-represented litigants in Family Court. This position will also serve as back-up processing the Supreme Court appeals.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed.
- Ensures that each area of operation is properly staffed adhering to all AOC internal policies and procedures and makes sure that excellent customer service is provided to the courts legislators and the public.
- Plan assigns reviews and evaluates the work assignments of subordinate.
- Determine the training needs in that area and organizes the necessary training once approved. Ensuring compliance with AOC policies and procedures and federal and state law and regulations.
- Coordinate and assists with the Limited Legal Assistance Program.
- Assess and analyze the clients needs /and schedules appointments with an attorney.
- Serves as back-up for the Supreme Court Appeal process.
- Reviews the Supreme Court applications for missing information and documentation before submission.
- Assists Filing & Payment Center as needed.
- Review and verifies bank deposits in supervisors absent.
- Assigns staff to do the daily bank run accompanied by Capital Police.
- Provides assistance on specialized projects to support DE Judicial where extra support is needed.
Job Requirements
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Experience in staff supervision which includes planning assigning reviewing and evaluating the work of others.
- Experience in tracking and reporting statistical data.
- Experience in coordinating administrative operations or functions such as coordinating organizational operations or components of functional programs tracking workflow and resolving problems providing guidance and consultation to management customers and others on administrative matters.
- Experience in health and human services support which includes interviewing clients and assessing personal health social financial or legal needs in accordance with program requirements; may coordinate with community resources to obtain client services.
- Ability to communicate courteously and effectively both verbally and in writing.
Conditions of Hire
- A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
Benefits
- Full time employees are eligible for FREE parking!!!
- To learn more about the comprehensive benefit package please visit our website athttps:// Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Summary Statement This employee supervises the daily operations of the Public Information Unit which includes the Information Desk mailroom and serves as back-up for the Filing & Payment Center when needed. The Information Desk is centrally located in the lobby of the Leonard L. Williams Justice ...
Summary Statement
This employee supervises the daily operations of the Public Information Unit which includes the Information Desk mailroom and serves as back-up for the Filing & Payment Center when needed. The Information Desk is centrally located in the lobby of the Leonard L. Williams Justice Center. As one of the first points of Judicial Branch contact for the public unit staff utilizes various information systems to guide visitors. Unit staff also assists with the coordination of various civics education projects including facilitating tours at the Justice Center for school groups and community organizations. The mail room is responsible for sorting and delivering daily incoming and outgoing mail. Additionally this position oversees the coordination of Administrative Office of the Courts Limited Legal Assistance Program (LLAP) which offers legal consultation services to self-represented litigants in Family Court. This position will also serve as back-up processing the Supreme Court appeals.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed.
- Ensures that each area of operation is properly staffed adhering to all AOC internal policies and procedures and makes sure that excellent customer service is provided to the courts legislators and the public.
- Plan assigns reviews and evaluates the work assignments of subordinate.
- Determine the training needs in that area and organizes the necessary training once approved. Ensuring compliance with AOC policies and procedures and federal and state law and regulations.
- Coordinate and assists with the Limited Legal Assistance Program.
- Assess and analyze the clients needs /and schedules appointments with an attorney.
- Serves as back-up for the Supreme Court Appeal process.
- Reviews the Supreme Court applications for missing information and documentation before submission.
- Assists Filing & Payment Center as needed.
- Review and verifies bank deposits in supervisors absent.
- Assigns staff to do the daily bank run accompanied by Capital Police.
- Provides assistance on specialized projects to support DE Judicial where extra support is needed.
Job Requirements
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Experience in staff supervision which includes planning assigning reviewing and evaluating the work of others.
- Experience in tracking and reporting statistical data.
- Experience in coordinating administrative operations or functions such as coordinating organizational operations or components of functional programs tracking workflow and resolving problems providing guidance and consultation to management customers and others on administrative matters.
- Experience in health and human services support which includes interviewing clients and assessing personal health social financial or legal needs in accordance with program requirements; may coordinate with community resources to obtain client services.
- Ability to communicate courteously and effectively both verbally and in writing.
Conditions of Hire
- A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
Benefits
- Full time employees are eligible for FREE parking!!!
- To learn more about the comprehensive benefit package please visit our website athttps:// Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
