Mechanical VSC Claims Team Lead

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Mechanical / VSC Claims Team Lead

Job Description
Reports to: VSC Claims Supervisor
Department: Operations/Claims
Direct Reports: No
Exempt Status: Non-Exempt

Position Summary
The Mechanical VSC Claims Team Lead plays a key role in ensuring the smooth accurate and efficient handling of mechanical claims within the department. This position combines hands-on claims management with leadership responsibilities providing guidance technical expertise and support to team members. The Team Lead is responsible for promoting consistency in claim adjudication maintaining quality standards and assisting with training and development initiatives to strengthen overall team performance.

Essential Responsibilities

Manage an assigned portfolio of claims while offering technical guidance and support to examiners.
Handle escalated or complex claim issues to ensure prompt and professional resolution.
Provide leadership on best practices workflows and operational procedures.
Conduct regular claim audits and performance reviews to maintain quality and compliance.
Mentor coach and train less experienced examiners to meet department standards.
Serve as a resource for the entire claims team fostering collaboration and continuous improvement.
Support and enhance the departments quality assurance and training programs.
Review and adjudicate complex claims within established authority limits.
Monitor trends and conduct analysis to identify risks or opportunities for process improvements.
Collaborate with leadership to review dealership accounts and recommend solutions to prevent service or loss control issues.
Assist with inbound call or email volume as needed.
Perform supervisory functions in the absence of the VSC Claims Supervisor.

Qualifications

Minimum of 2 years of mechanical claims experience in a call center environment.
At least 2 years of prior leadership or team lead experience.
ASE Mechanical Certifications required.
High proficiency with Microsoft Office Suite; familiarity with contact center platforms (Nice InContact preferred).
Proven experience in team training development and performance management.
Strong decision-making problem-solving and organizational skills in a dynamic environment.
Exceptional attention to detail and commitment to accuracy.

Additional Information
This job description is not intended to be all-inclusive. Management reserves the right to modify or assign other duties as necessary to meet organizational needs or reasonable accommodations.

Mechanical / VSC Claims Team LeadJob DescriptionReports to: VSC Claims Supervisor Department: Operations/Claims Direct Reports: NoExempt Status: Non-ExemptPosition SummaryThe Mechanical VSC Claims Team Lead plays a key role in ensuring the smooth accurate and e...

Essential Responsibilities

Manage an assigned portfolio of claims while offering technical guidance and support to examiners.
Handle escalated or complex claim issues to ensure prompt and professional resolution.
Provide leadership on best practices workflows and operational procedures.
Conduct regular claim audits and performance reviews to maintain quality and compliance.
Mentor coach and train less experienced examiners to meet department standards.
Serve as a resource for the entire claims team fostering collaboration and continuous improvement.
Support and enhance the departments quality assurance and training programs.
Review and adjudicate complex claims within established authority limits.
Monitor trends and conduct analysis to identify risks or opportunities for process improvements.
Collaborate with leadership to review dealership accounts and recommend solutions to prevent service or loss control issues.
Assist with inbound call or email volume as needed.
Perform supervisory functions in the absence of the VSC Claims Supervisor.

Qualifications

Minimum of 2 years of mechanical claims experience in a call center environment.
At least 2 years of prior leadership or team lead experience.
ASE Mechanical Certifications required.
High proficiency with Microsoft Office Suite; familiarity with contact center platforms (Nice InContact preferred).
Proven experience in team training development and performance management.
Strong decision-making problem-solving and organizational skills in a dynamic environment.
Exceptional attention to detail and commitment to accuracy.