Clerk III Organ Transplant Center Department of Surgery
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
University of Iowa Health Care Department of Surgery is seeking a Clerk III to under general supervision provide phone and scheduling coverage entering labs for the Organ Transplant department.
Position Responsibilities
Schedule & coordinate outpatient appointments and tests at University of Iowa Health Care Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system following established scheduling guidelines
Provide high level of customer service to all internal and external customers including patients visitors and clinical care teams.
Answer incoming telephone calls and address staff and patient questions and concerns.
Assist with Epic inbasket outlook messages patient scheduling living donor lab entry and referral intake.
Collaborate with peers and co-workers to enhance the delivery of care within the program.
Assists with resolving scheduling issues by working directly with supervisor.
Follow general policies and procedures in accordance with the regulations of the University of Iowa Carver College of Medicine and the Iowa Health Care.
Perform other duties as assigned.
Demonstrates respect for all members of the University community in the course of performing ones duties and in response to administrators supervisors coworkers and customers; constructively brings forward workplace concerns to coworkers and/or supervisor.
Minimum Eligibility Requirements
Any combination of related clerical office experience or related undergraduate and/or post high school clerical training that is the equivalent to two years of full-time employment.
Desired Qualifications
Demonstrated attention to detail
Excellent organizational skills
Experience working with Epic in an outpatient healthcare setting scheduling appointments
Ability to maintain professionalism while handling difficult situations with patients and staff members
Demonstrated ability to handle complex situations with minimal supervision
Proficiency in computer software applications
Medical terminology knowledge
Public contact/customer service experience
Application Process: In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
Resume
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. This position is not eligible for University sponsorship for employment authorization.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact
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About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
