Customer Success Engineer UK&I
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
PlexTrac is the #1 AI-powered penetration test reporting tool and platform for real time threat exposure management. It helps cybersecurity teams address the most critical threats and vulnerabilities efficiently. This innovative approach has allowed PlexTrac to gain significant traction among companies and teams of all sizes including several of the Fortune 500.
PlexTrac Mission and Culture is to empower teams to win the right cybersecurity battles. PlexTrac is culturally a mission-oriented organization by which we mean that we seek to make the lives of our customers better knowing that their improved efficiency and effectiveness has a direct impact on the security of our world. Likewise we seek to improve the lives of our employees by creating a workplace in which they can flourish professionally and personally. We are flexible creative collaborative detail oriented humble hard workers who practice what we preach. Those attributes in our team members lead to and are rewarded with a fast-paced never boring fun loving work environment whether we are physically or virtually present with one another.
Our core values describe us as humans and leaning into them is how we define success:
- Integrity through transparency and accountability
- Aggressive innovation
- Positively impact people
We are seeking a skilled and motivated Customer Success Engineer (UK&I) to join our dynamic team. This role will be responsible for building strong relationships with customers understanding their technical needs and providing timely and effective technical and product guidance and/or assistance to ensure their success with our products/services.
Collaborating with cross-functional teams and acting as a bridge between customers and internal teams to drive customer satisfaction and product improvement is needed to be successful in this role.
Key Responsibilities
- Serve as theprimary technical contact for assigned customers understanding their requirements and ensuring successful product adoption
- Deliver expert technical guidance and troubleshooting throughout onboarding implementation and the customer lifecycle
- Collaborate with engineering product and support teams to resolve technical challenges and enhance customer experience
- Configure customize and optimize products to meet specific customer needs
- Conduct technical demos training sessions and knowledge-sharing initiatives to promote product best practices
- Maintain thorough documentation of customer interactions solutions and internal processes to strengthen team knowledge
- Partner with sales and success teams to ensure smooth handovers identify growth opportunities and support renewals or expansions
- Collect and relay customer feedback and insights to influence product and service improvements
- Develop and maintain customer-facing resources to encourage self-service and product enablement
Qualifications
- UK-based able to work standard UK business hours (95 pm)
- Bachelors degree in a technical field (Computer Science Engineering etc.) or equivalent experience preferred
- Excellent communication skills in English; additional languages are a plus
- 58 years in a customer-facing technical role (Customer Success Solutions Engineering or Technical Support)
- Security expertise required; knowledge of cybersecurity pentesting compliance frameworks or reporting tools is advantageous
- Strong technical proficiency in:
- Cloud hosting Bash & Python scripting Linux (Ubuntu Red Hat)
- GitHub email server setup JSON/XML/CSV data handling
- SSH permissions Docker (Kubernetes a plus) SQL/NoSQL databases (Postgres Couchbase)
- Familiarity with Atlassian tools (Jira Confluence)
- Proven problem-solving and troubleshooting skills with a customer-first mindset
- Comfortable explaining complex technical concepts to non-technical audiences
- Experienced with CRM and ticketing systems
- Proactive self-motivated and adaptable to a fast-paced evolving environment
Why Join Us:
- Competitive base salary paid holidays and benefits negotiable upon offer.
- Flexible remote or hybrid work environment
- Supportive inclusive culture with continuous learning and mentorship
- Make an impact in a high-growth evolving startup environment
PlexTrac is an equal opportunities employer. We are committed to creating an inclusive workplace that values diversity and promotes equality of opportunity for all. We welcome applications from all suitably qualified candidates regardless of age disability gender reassignment marriage or civil partnership status pregnancy or maternity race religion or belief sex or sexual orientation in line with the Equality Act 2010. If you require assistance and/or a reasonable accommodation due to a disability during the application or recruitment process please send a request via email to.
#LI-Remote
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
The #1 platform for automating reporting with AI, aggregating pentest and vulnerability data from various tools and automating Continuous Threat and Exposure Management (CTEM)
