Customer Payments Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
The Customer Payments Specialist is responsible for the identification and collection of delinquent payments in a portfolio of residential and commercial mortgages. They conduct collection activities to bring accounts up to date as quickly as possible negotiating and employing solutions applicable to customer circumstances. The Customer Payments Specialist is key in managing the Banks delinquencies while maintaining customer service values.
The Core Responsibilities:
- Complete outbound and inbound collection activities using a variety of communication methods and collection tools within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.
- Establish and record reason for past due accounts; recognize consumers at risk and identify possible solutions to assist.
- Negotiate payment arrangement(s) to bring accounts current and recognize customers requiring extra assistance.
- Refer accounts for recommended commencement of legal action once all required collection steps have been taken and within timelines set by management.
- Meet expectations according to outlined quality criteria compliance and service standards while interacting with customers.
- Maintain detailed and accurate notes of all correspondence payment arrangements communications and matters of interest on system(s).
- Update mortgage system with any information pertaining to client or loan.
- Work with other teams as required to ensure satisfactory collection breach resolution and/or loan servicing.
- Understand and follow policies guidelines and procedures.
Lets Talk About You!
- A diploma program in a related discipline or 2 years of demonstrated collections experience.
- Knowledge of commercial and residential lending products related legal terminology and provincial and federal legislations.
- Ability to multi-task by navigating various systems while communicating with customers.
- Strong active listening skills with the ability to engage with the customer.
- Strong communication problem solving and negotiation skills.
- Ability to show empathy yet remain firm; must be sensitive and able to handle difficult situations as the norm.
- Must be self-motivated with the ability to complete critical tasks independently with a sense of urgency.
- Strong interpersonal and communication skills written and oral.
- Knowledge of PPlus and Collector systems are an asset.
- Computer literate (MS Outlook MS Word Excel).
- Strong attention to detail with an eye for accuracy.
- Strong organizational skills.
- Bilingual (French) is an asset but not required.
Shift
- 11:30 am- 8 pm shift
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
