Desktop support-WOS

Halifax - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Desktop support-WOS

Location: Halifax NS (Remote)

Duration: 12 Months

Description

Day to Day job Duties: (what this person will do on a daily/weekly basis)
Manage inbound requests for support via multiple channels including: Chat Telephone Automated Email Portal Generated requests.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware software and peripherals.
Answers the help desk line and responds to users requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests assisting users as necessary to provide appropriate information.
Manage inbound requests for support via multiple channels including: Chat Telephone Automated Email Portal Generated requests.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware software and peripherals.
Answers the help desk line and responds to users requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications:

(what are the skills required to this job with minimum years of experience on each)
Strong telephone etiquette skills
Ability to develop business relationships and communicate effectively with the user community.
Basic trouble shooting skills.
Basic understanding of the fundamentals of network server and desktop administration installations upgrades techniques tools and equipment
French Language mandatory required
3-5 years experience required
Nice to Have; (But not a must)
Industry Certifications

Role: Desktop support-WOS Location: Halifax NS (Remote) Duration: 12 Months Description Day to Day job Duties: (what this person will do on a daily/weekly basis) Manage inbound requests for support via multiple channels including: Chat Telephone Automated Email Portal Generated requests. Diagn...

Role: Desktop support-WOS

Location: Halifax NS (Remote)

Duration: 12 Months

Description

Day to Day job Duties: (what this person will do on a daily/weekly basis)
Manage inbound requests for support via multiple channels including: Chat Telephone Automated Email Portal Generated requests.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware software and peripherals.
Answers the help desk line and responds to users requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests assisting users as necessary to provide appropriate information.
Manage inbound requests for support via multiple channels including: Chat Telephone Automated Email Portal Generated requests.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware software and peripherals.
Answers the help desk line and responds to users requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications:

(what are the skills required to this job with minimum years of experience on each)
Strong telephone etiquette skills
Ability to develop business relationships and communicate effectively with the user community.
Basic trouble shooting skills.
Basic understanding of the fundamentals of network server and desktop administration installations upgrades techniques tools and equipment
French Language mandatory required
3-5 years experience required
Nice to Have; (But not a must)
Industry Certifications