Personal Banker

If you want to work for a progressive and diverse credit union focused on offering excellent customer service we have an immediate opportunity for a Universal Banker (PB) at our Celina location.   

We are seeking an individual who is motivated to grow with our organization.

You will be responsible for:

• Answering Incoming Calls: Responding to calls from credit union members taking orders addressing inquiries and questions handling complaints troubleshooting problems and providing information. This is often part of customer service responsibilities.
• Cross-Selling Credit Union Products: Promoting and selling various credit union products and services with a focus on lending products such as loans and credit cards to meet sales targets and enhance member relationships.
• Paying and Receiving Functions/Teller: Processing various financial transactions including deposits withdrawals loan payments issuing cashiers checks money orders and cash advances. Ensuring accuracy and adherence to financial regulations.
• Balancing Transactions: At the end of each workday reconciling and verifying cash totals and transactions to ensure accuracy and compliance with internal controls.
• Side-Jobs and Assisting Other Tellers: Performing specific tasks assigned by management and assisting fellow tellers with their duties as needed to maintain a smooth workflow.
• Account Services: Opening and closing various types of accounts such as individual retirement accounts (IRAs) checking accounts savings accounts and term share accounts. Resolving member account-related issues and inquiries.
• Loan Application Processing: Receiving reviewing and submitting applications for consumer loans and debit/credit cards. Meeting with loan applicants to gather necessary information and documentation for credit decisions.
• Credit Decision Making: Ensuring the accuracy and completeness of information required for making credit decisions based on established criteria within the credit unions loan origination system.
• Member Education: Providing information and guidance to credit union members about the services offered and assisting them in understanding their account options and financial products.
• Customer Satisfaction: Ensuring that members and prospective members are promptly and professionally served and addressing their questions and concerns to enhance their overall experience with the credit union.

Qualifications :

Required Qualifications:

• High school diploma or equivalent.
• Six months to two years of related experience in a financial institution preferred; retail experience considered especially with a strong focus on sales and customer service.

Preferred Qualifications:

• Familiarity with teller operations policies and procedures.
• Basic knowledge of credit union structure and daily operations.
• General understanding of financial products and services offered by credit unions.
• Working knowledge of consumer lending practices policies and procedures.
• Awareness of regulatory and compliance requirements related to lending including proper loan documentation.
• Experience supporting or processing credit union loan services is a plus.

Additional Information :

Compensation & Benefits:  $21-23/hr AGGRESSIVE monthly sales incentives

•  Affordable benefits
•  Up to 6% 401(k) matching
•  Eleven paid holidays
•  120 PTO hours*
•  Employee LOC with a 0% interest rate
•  Free telemedicine
•  Relaxed casual dress code
•  Flexible spending account

Remote Work :

No

Employment Type :

Full-time