Installation & Maintenance Manager Fiber Network Operations
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Job Location:
Palmdale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11-10-2025
Vacancies:
1 Vacancy
Job Summary
Were seeking an experienced Installation & Maintenance Manager to lead and coordinate day-to-day field operations for our Palmdale fiber network maintenance program. This role manages installation and maintenance crews oversees ticket dispatch and resolution through the Network Operations Center (NOC) and ensures all Service Level Agreements (SLAs) are met or exceeded.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Lead installation and maintenance activities including residential MDU and commercial fiber installations.
- Manage daily ticket workflow from NOC ensuring timely acknowledgment dispatch completion and documentation.
- Supervise technicians performing drop installation splicing ONT testing router installation and 811 locates.
- Oversee maintenance and repair work related to city or utility projects and emergency restoration events.
- Ensure compliance with contractual SLAs for response time installation success rate and documentation accuracy.
- Review service credits analyze performance metrics and implement corrective measures to improve operational KPIs.
- Conduct site inspections QA/QC audits and ensure adherence to safety and branding standards.
- Maintain coordination with city inspectors the Owners representative (SNO) and subcontractors for field activities.
- Train and mentor crews to maintain readiness for same-day and next-day service repair tickets.
- Support asset control inventory tracking and monthly reporting as required under contract.
- All other duties as assigned
Qualifications :
QUALIFICATIONS
- 5 years of experience managing fiber installation or maintenance operations (residential commercial or MDU).
- Strong understanding of fiber drops ONT installation splicing and restoration procedures.
- Familiarity with 811 locates NOC coordination and ticket-based service workflows (e.g. Jira FSM).
- Proven ability to meet service levels and manage crews under performance-based contracts.
- Excellent documentation safety compliance and leadership skills.
- Valid California drivers license and clean driving record.
- OSHA-30 certification preferred; Blue Badge or equivalent fiber certification a plus.
Additional Information :
Pay range: $70000-$80000 DOE
Pramira is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Inventory Control
- Customer Service
- Computer Skills
- Construction Experience
- Management Experience
- Microsoft Outlook
- Auto Service Management
- Computer Literacy
- Siding
- Training & Development
- Cabinet Installation
- Sign Manufacturing
About Company
Pramira is a leading provider of engineering and construction services. We support commercial and government clients focused on telecommunications, sustainable infrastructure, and commercial development.At our company, diversity thrives, boasting a talented team with expertise spannin ... View more
