Workforce Support Specialist (mfd)
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
11-10-2025
Vacancies:
1 Vacancy
Job Summary
- Intake and log all reported accidents within 24 hours
- Collect and archive all case documentation: evidence forms statements
- Coordinate with QESH HR Payroll and local hubs to resolve and close cases
- Track timelines and follow-up actions (bike repairs sick pay safety reports)
- Communicate clearly and empathetically with impacted Riders third parties and stay in close contact with our insurance broker
- Maintain an accurate case tracker and weekly reporting (Sheets / Looker)
- Escalate critical or recurring cases and propose preventive fixes
Rider Care Operations (25%)
- Respond to emails/tickets from Riders and Pickers on topics such as:
- Contract extensions and payroll changes
- Sick leave vacation special leave
- Wage tax and informatieverschaffingen
- Process changes in SAP and Quinyx
- Keep records clean and up to date
- Flag patterns or bottlenecks to improve handling speed or accuracy
Qualifications :
- 1 years in HR operations case management or workforce administration
- Comfortable handling sensitive or complex issues
- Knowledge of Dutch labour law basics (e.g. CAO UWV) or interest in learning
Additional Information :
- An annual Learning budget of 1000 and individual coaching options to ensure you have plenty of opportunities to learn grow and achieve your goals;
- 26 vacation days 1 additional day per year of service up to a maximum of 30 days;
- A monthly wellness budget of 40 through Alleo.
- 10% off your Flink groceries be the first to test our new products!
- A good pension plan and company lunch;
- Possibility to work abroad for 3 weeks;
- A new and modern office in Amsterdam;
- Not to forget: Friday afternoon drinks and other fun (sports) events!
It is our commitment that every applicant will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
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