Raffles Butler
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
- Coordinate with HK to pre-block rooms
- Verify that guests are pre-keyed and registered depending on status
- Confirm signature services in advance of the stay
- Coordinate meet and greets with senior leaders if appropriate
- Prepare and share executive debriefs to all arrivals.
- Connect with guests at check-in and entourage the guests to their rooms.
- Thoroughly understand and adheres to proper credit check- cashing and cash handling policies and procedures.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows room locations types of rooms available and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
- Performing cashier related functions like posting charges to guest accounts raising paid outs currency exchange
- Process guest check-outs
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts late checkouts early check-ins special requests and day use rooms.
Qualifications :
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Remote Work :
No
Employment Type :
Full-time
Key Skills
- General Management
- Facilities Management
- IFRS
- Client Services
- Accident Investigation
- Archicad
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
