Overnight Front Desk Agent
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Overnight Front Desk Agent welcomes and registers guests presents statements and collects payment for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests book same day reservations pre-register guests as required and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.
Qualifications :
- Minimum of 1-2 years experience in a luxury hotel environment preferred
- High school diploma or equivalent
- Previous experience with OPERA preferred
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must be able to handle a multitude of tasks in an intense ever-changing environment
- Ability to use various computer programs including MS Office Suite
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
