Senior B2B Travel agent

Berlin - Germany

Monthly Salary: € 38000 - 43000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Senior Travel Agent

Location: Berlin Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Assist travellers with best-in-class personalized support
Solve issues with any travel or tech related help they may require ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.

REQUIREMENTS:

Native/fluent in German both oral and written. Fluent in English (B2 or higher)

Previous working experience in a customer service roles ideally covering travel and hotel segments
Minimum 1 year experience working with GDS systems (Sabre Amadeus Galileo) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique in-house travel customer service platform
Flexibility to work non-traditional shifts (early mornings late evenings and weekends) as we scale our support organization
Working schedule: Monday to Sunday 07 AM - 10 PM rotating schedules.

BENEFITS:

Excellent remuneration package based on experience skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Generous medical plans dental and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends

For any questions email

Position: Senior Travel Agent Location: Berlin Germany (Hybrid: 1 day per week in office) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist travellers with best-in-class personalized supportSolve issues with any travel or tech related help they may require ra...