Technology and Operations Data Analyst III
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Data Analyst - ServiceNow Configuration & Asset Management
Data Analyst 2 - 5 months 3 days per week. Generally Eastern Time working hours with some early starts for European Atlanta based (hybrid).
Brief
Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation with a focus on CMDB referencing other sources where required.
Extract data from a range of systems and spreadsheets. Map the data into appropriate templates developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.
Conduct additional independent research where necessary with a specific focus on equipment model data.
Support the mapping of CMDB data to other ServiceNow data elements and organisational structures
Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
Provide occasional data analysis support to other workstreams.
Essential:
Delivery focused data analyst
Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems.
Excellent stakeholder management
Clear communicator
Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems.
Experience of managing complex system data updates and understanding of associated challenges.
Knowledge of CMDB APM and asset management databases and relevant challenges.
Ability to run queries and make updates on large data sets.
Ideal:
ServiceNow certified BA
Understanding of ITIL and ITSM processes.
Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organisation.
Understanding of broadcast and media technology.
Experience of managing technical asset audits.
Data Analyst 2 - 5 months 3 days per week. Generally Eastern Time working hours with some early starts for European Atlanta based (hybrid).
Brief
Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation with a focus on CMDB referencing other sources where required.
Extract data from a range of systems and spreadsheets. Map the data into appropriate templates developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.
Conduct additional independent research where necessary with a specific focus on equipment model data.
Support the mapping of CMDB data to other ServiceNow data elements and organisational structures
Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
Provide occasional data analysis support to other workstreams.
Essential:
Delivery focused data analyst
Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems.
Excellent stakeholder management
Clear communicator
Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems.
Experience of managing complex system data updates and understanding of associated challenges.
Knowledge of CMDB APM and asset management databases and relevant challenges.
Ability to run queries and make updates on large data sets.
Ideal:
ServiceNow certified BA
Understanding of ITIL and ITSM processes.
Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organisation.
Understanding of broadcast and media technology.
Experience of managing technical asset audits.
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
