Operations Associate (Premium Fashion Brand)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lagos (Island)
Our client is an iconic Nigerian Fashion Design brand specializing in premium African apparel for the global elite class.
The Company is seeking to hire a smart Operations Associate who will play a vital role in ensuring the smooth and efficient day-to-day operations of the fashion brand. This position will support key functions including order fulfillment production workflow customer service logistics and visual merchandising.
The ideal candidate must be detail-oriented organized and passionate about delivering excellence in a high-end fashion environment.
Key Responsibilities:
Order Fulfillment:
Process customer orders from receipt to delivery ensuring accuracy and timeliness. Input orders confirm payments and measurements and coordinate with production and logistics teams. Manage rental orders including agreements pickups deliveries and returns.
Customer Service Support:
Respond to customer inquiriesboth in-store and digitalregarding placing orders product availability production order status and delivery. Handle complaints professionally and collect feedback to improve service quality.
Visual Merchandising / Inventory Management:
Assist in creating attractive product displays and maintaining a clean organized sales floor. Maintain accurate stock levels of Ready-to-Wear (RTW) items conduct regular audits and ensure showroom organization.
Logistical Support:
Receive and inspect incoming client fabrics coordinate shipments and manage deliveries with third-party logistics partners. Ensure all packaging meets brand standards.
Reporting & Analysis:
Requirements
Experience in operations fashion or the creative industry (preferred).
Degree in Business Administration Operations Management or a related field (preferred)
Strong organizational and time management skills
Excellent communication and customer service abilities
Experience with ERP Systems data analysis tools Microsoft Office and inventory/order management systems
Ability to multitask in a fast-paced environment
Excellent organizational communication and problem-solving skills with a detail-oriented and proactive approach.
Attention to detail and commitment to quality
Performance Metrics
Order Accuracy
Order Fulfillment Speed (average time from order to dispatch)
Inventory Accuracy (system vs. physical count)
Customer Satisfaction (based on feedback and delivery performance)
Benefits
Company Industry
IT Services and IT Consulting
Key Skills
- Agency
- Arabic Speaking
- Access Control System
- Apache
- Brand Communications
- Customer Relationship
