Senior Technical Claims Handler

Job title: Senior Technical Claims Handler

Department: Third Party Customer Team

Location: Peterborough

Hours: 37.5 hours per week

Salary: Competitive

Were looking for a Senior Technical Claims Handler to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies.
**Great career development opportunities grow with us.

About the role

To manage motivate and support the Line Manager to deliver a professional service meet SLAs and meet or exceed customer and client expectations. With an emphasis on coaching and leading by example. Driving performance through objective setting and working towards team and individual targets to ensure exceptional service and KPIs are met.

Key responsibilities

Being a Senior Customer Advisor and a point of referral for both Customers and Internal Stakeholders.
In the absence of the Team Manager support the daily running of the team including monitoring the wallboards and priority tasks.
Dealing with complex claim referrals from the team via an Escalation Task which may include inbound and outbound calls to and from customers clients 3rd parties and repairers.
Analysing claims including the construction of timelines to make recommendations around liability for costs.
Analysing MI alongside the Team Manager to provide trends and operational opinions for the monthly MI Packs and Customer Meetings (attendance tbc).
Using AGL bespoke software and databases to record update and maintain information relating to each claim.
Training and coaching new colleagues including supporting within Training Sessions to provide real operational experience and side by side support when
on the floor.
Attendance within Monthly Audit Meetings to support with challenges and operational feedback.
Support on general task management within the team when there are resource gaps or a colleague requires support. This would be under the expectation they will not have a workload of their own due to their additional duties.
Weekly review of Work in Progress Claims to ensure being progressed efficiently with the view to identifying process failures and implementing improvements.
Actively involved in new process delivery from successful contract to go live within the operation.
Willingness to be on site to support the Team Manager with key stakeholders.

Skills and experience

Excellent customer service skills
Ability to work to strict deadlines.
Excellent written and verbal communication skills
Able to manage own time and workload.
Experience within the insurance and claims beneficial.
Achieves results by setting objectives and planning resources.
Demonstrates flexibility dealing with changes in demand tasks and processes.
Self-development as well as the development of others in their role.
Uses initiative to problem solve and challenge where appropriate.
Demonstrate effective leadership and promote collaboration and fairness.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:

Purpose: Make someones bad day better

Values:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.