Consultant Information Technology

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

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WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Regional Digital Assistance Services Consultant (Operations)
TYPE OF CONTRACT: International CST
UNIT/DIVISION: Digital Assistance Services TEC
DUTY STATION (City Country): Regional Bureau

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:

the identities and entitlements of its beneficiaries
the operational parameters of the programmes that transfer benefits to them and
the assurances and insights to ensure related risks are properly managed.

This includes SCOPE WFPs beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration intervention setup distribution planning transfer and distribution reporting.
Under the overall responsibility of the lead Regional Digital Assistance Services (DAS) Officer the incumbent will be responsible to support country offices (COs) in the operationalization of SCOPE and related DAS for WFP and/or partners in the region. This will include analysing new requirements and functionalities for COs the programmatic needs. The incumbent should expect frequent missions to countries with SCOPE/DAS operations.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Coordinate the implementation and operations of DAS in the region ensuring involvement of all relevant stakeholder units at CO RB and HQ as required;
• Coordinate implement and provide operational support for digital assistance activities prioritized by the Global Assurance Project;
• Engage with CO DAS focal points to support in identifying requirements and the operational design budgeting planning and deployment of technology solutions and systems to support SCOPE and other corporate digital solutions in their given contexts particularly with respect to cash-based transfers and digitalization of In-kind;
• Consolidate analyze and report on regional SCOPE and DAS operational information;
• Capture document and analyze (i.e. through diagrams flowcharts data models user experience designs storyboards) CO business requirements for DAS and either identify workable existing solutions or escalate to HQ and follow up for potential consideration (e.g. change request);
• Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality and accuracy;
• Through the appropriate channels support the efforts of technical teams on outstanding operational issues and changes relevant for the region;
• Support COs to conduct appropriate IT assessments in order to assist management in making informed operational decisions for CBT or In-kind assistance;
• Deploy as needed to COs to support on-ground testing roll-out and/or operations of SCOPE/DAS as required;
• Identify learning needs and support capacity building initiatives for SCOPE and DAS and new related functionalities aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region;
• Where relevant support the CO in extending their operational support to partners for the use of DAS;
• Support the management of changes brought about by the use of technology in CO/Programme processes;
• Perform any other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

• SCOPE/DAS operational needs and requirements defined and workable options developed for priority COs;
• SCOPE/DAS solutions tailored and developed to meet specific CO operational needs;
• SCOPE/DAS solutions implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the region;
• On-going direct support to CO SCOPE/DAS operations is provided as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

• Education: University degree in business management computer science telecommunications engineering or social sciences or another degree with relevant work experience.
• Experience: At least 5 years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis design and development.
• Experience in client-facing roles in either technology implementation projects or in the planning design and implementation of humanitarian or development programmes. Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments and capacity building to coordinate the delivery of assistance in humanitarian contexts.

Knowledge& Skills:

• Knowledge of and hands-on experience in cash-based transfers (CBT) and In-kind programming in humanitarian contexts; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts; and training and knowledge of business analysis and project management philosophies and methodologies would be an asset.
• Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions.
• Ability to operate in distributed / decentralised teams engage with and support partners; Ability to perform under pressure to multi-task to navigate through multiple priorities and conflicting requests; Ability to work independently through appropriate personal initiative and regular follow-ups; Capacity to work in difficult and insecure environments; Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals; Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders; Detail-oriented; Ethics & Values; Client Orientation.

Languages:

• Proficiency in English and intermediate knowledge of at least one other official UN language (Arabic Chinese French Russian and Spanish) or Portuguese (one of WFPs working languages) appropriate to the regional bureau.

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REASONABLE ACCOMMODATION

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.