Digital Manager Consultant-1

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE:Digital Manager
TYPE OF CONTRACT:Regular Consultancy Level 2
UNIT/DIVISION: Business Development and Digital Transformation Management Services Branch (MSDB)

DUTY STATION (CityCountry):Home Based

DURATION:November 2025 December 2025 - extendable

BACKGROUND
The United Nations World Food Programme (WFP) a highly prestigious reputable & worlds largest humanitarian organization operating in more than 120 countries and territories bringing life-saving assistance in emergencies building pathways to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.
The Management Services Division (MSD) seeks digital solutions to meet the organizations growing demands and drive digital transformation initiatives.
The Senior Digital Manager will work within the MSDB branch to support digital transformation projects critical for the efficient functioning of various service lines including Accommodation Mobility Aviation Asset Management Facilities Fleet Travel Management Occupational Safety and Health Engineering and Environmental Sustainability.
PURPOSE OF THE ASSIGNMENT
We are looking for an experienced Digital Manager to oversee the development of current and new digital solutions to innovate service provisioning simplify business processes increase accountability create efficiency gains and foster a data-driven decision-making culture.
KEY RESPONSIBILITIES
Project Management: o Manage digital transformation projects supporting business functions in formulatingBusiness Requirements for the digitalization of services through process analysis and business case proposals.
oHarmonize requirements from various business lines to achieve standardization reusability of componentsand economy of scale reducing lead time.
Coordinate the pool of external developers per service line across WFP internal functions and UN Agencies monitor performance and ensure knowledge sharing and retention within WFP.
User Experience and Design: o Ensure customer journey excellence with a consistent UX/UI tailored toservice uniqueness and stakeholder needs.
oCooperate with solution designers and system architects to ensure digital designs cover businessrequirements and are future proof.
Customer Focus: o Ensure a high level of customer satisfaction by delivering digital solutions that meet userneeds and expectations.
oAct as a point of contact for stakeholders to address concerns and gather feedback for continuousimprovement.
Performance Monitoring and Reporting: o Monitor the performance of digital solutions and projects usingKPIs and metrics to measure success.
oProvide regular updates and reports to senior management on project progress performance andoutcomes.
Documentation and Compliance: o Maintain updated digital solution documentation includingdependencies connections mapping user access and roles data matrix and product roadmap.
oEnsure development follows WFP guidelines and directives aligning with relevant stakeholders.
oSupport the development and rollout of security measures including penetration tests vulnerability scansdisaster recovery simulations load tests and cloud infrastructure analysis.
Data Management: o Ensure a common approach to data availability for internal and external reportingtools and on integration layers for internal and external data exchange.
Budget and Resource Management: o Maintain a master development plan with forecast and actual costs toinform budget planning and optimization.
oSupport WFP IT technical supervision and internal approval governance.
Business Continuity and Risk Management: o Interface with TEC for platform fault preparedness to ensurebusiness continuity of services.
oMitigate reputational risks using innovative tools and processes to prevent platform defaults.
Coordination and Collaboration: o Collaborate with internal teams and external partners to ensurealignment of digital initiatives with organizational goals.
oFoster a collaborative environment across various business lines to enhance digital project outcomes.
oEngage with UN agencies to leverage best practices and integrate solutions across the wider UN system.
As this position will be remotely based in order to be eligible for this position the candidate must have a consistent and reliable internet connection from their remote location.
QUALIFICATIONS & EXPERIENCE REQUIRED Education:
Completion of an advanced University degree inInformation Technology Business administrationLiberal Arts or related field or First UniversityDegree in a related field with additional years ofrelevant professional experience.
Experience:
Minimum 5 years post graduate experience withproject management.
Proven track record of planning leading andexecuting related projects.
Experience in a corporate environment.
Experience in coordination with stakeholdersand guidelines harmonization.
Experience in gathering business and userrequirements.
Ability to manage budget resources and risks.
Previous experience in working within the UNsystem is a plus.
Knowledge & Skills:
Technology Awareness:
Proven experience as digital manager.
Ability to analyze interpret and organizelarge amounts of data.
Has managed large digital transformationprojects requiring innovativerecommendations and approaches.
Communication and Teamwork
Ability to compile and organize findings anddata retrieved before presenting it tomanagement.
Working collaboratively with colleagues toachieve goals.
Analytical mindset with problem-solving skills.
Excellent communication skills to translatecomplex problems using non-technical terms.
Ability to manage budget resources and risks.
Ability to manage Stakeholders also at seniorlevels.
Planning & Organizing
Knowledge of Product and ProjectManagement methodologies and tools.
Experience gathering business and userrequirements.
Clear goals development consistent withagreed strategies.
Priority activities identification andadjustment as required.
Appropriate time and resources allocation forcompleting tasks.
Accountability
Ownership of responsibilities and honoring ofcommitments.
Output delivery under responsibility withinthe prescribed time.
Languages:
Ability to communicate complex ideaseffectively both verbally and inwriting in fluentEnglish with the ability to present technicalconcepts in concise business language to multipleaudiences

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

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• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.