Service Centre Agent

Customer Service Representative Inbound Service Centre
Location: Redhill
Salary: 22932 per annum
Hours: 35 hours per week (Monday to Friday)

Looking for more than just a job Ready to join a team where your voice matters and your contribution makes a difference

At WTW were more than a contact centre were a team of passionate professionals committed to delivering world-class service with a human touch. We dont do cold calls or sales pitches we focus on what really matters: helping people with workplace pensions and flexible benefits one interaction at a time.

Whether youre at the beginning of your career or looking for a fresh start this could be the opportunity youve been waiting for. Full training is provided what we care most about is your attitude your willingness to learn and your dedication to excellent customer service.

What Youll Do

As a Customer Service Representative youll be at the frontline of our operations handling inbound calls emails and web chats from employees of our clients regarding their occupational pension schemes all in a fast-paced customer-focused environment.

Your day-to-day will include:

• Delivering outstanding service via telephone email and live chat
• Navigating varied customer needs with empathy clarity and professionalism
• Representing WTW and our clients positively in every interaction
• Effectively using our systems to resolve and record queries on a first-contact resolution
• Handling complaints with a calm solutions-focused approach ensuring each customer feels listened to and supported

Recognising and responding appropriately to vulnerable customers showing sensitivity and tailoring support to meet their specific needs

What Youll Bring

Previous customer service experience is desirable but not essential were proud to support career development through thorough training and ongoing coaching.

Were looking for individuals who are:

• Excellent communicators with strong listening and writing skills
• Proactive problem-solvers who strive for accuracy and clarity
• Calm under pressure and motivated by personal and team success
• Comfortable working in a fast-paced environment
• Resilient and adaptable able to stay positive focused and professional when handling challenging queries or high call volumes
• Confident with basic IT systems and willing to learn new tools

Willing to own each interaction and leave customers feeling heard and supported

Why Join WTW

We offer:
A competitive starting salary of 22932 per annum
A generous benefits package including:

• Annual performance-based target bonus
• 25 days annual leave plus bank holidays
• Company pension scheme
• Private medical insurance
• Flexible benefits including dental cover critical illness over and lifestyle discounts)

More than that youll join a supportive inclusive team culture where everyone looks out for one another and success is shared.

Equal Opportunity Employer

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.