Service Centre Agent

Looking for more than just a job Ready to join a team where your voice matters and your contribution makes a difference

At WTW were more than a contact centre were a team of passionate professionals committed to delivering world-class service with a human touch. We dont do cold calls or sales pitches we focus on what really matters: helping people with workplace pensions and flexible benefits one interaction at a time.

Whether youre at the beginning of your career or looking for a fresh start this could be the opportunity youve been waiting for. Full training is provided what we care most about is your attitude your willingness to learn and your dedication to excellent customer service.

What Youll Do

As a Customer Service Representative youll be at the frontline of our operations handling inbound calls emails and web chats from employees of our clients regarding their occupational pension schemes all in a fast-paced customer-focused environment.

Your day-to-day will include:

• Delivering outstanding service via telephone email and live chat
• Navigating varied customer needs with empathy clarity and professionalism
• Representing WTW and our clients positively in every interaction
• Effectively using our systems to resolve and record queries on a first-contact resolution
• Handling complaints with a calm solutions-focused approach ensuring each customer feels listened to and supported
• Recognising and responding appropriately to vulnerable customers showing sensitivity and tailoring support to meet their specific needs

What Youll Bring

Previous customer service experience is desirable but not essential were proud to support career development through thorough training and ongoing coaching.

Were looking for individuals who are:

• Excellent communicators with strong listening and writing skills
• Proactive problem-solvers who strive for accuracy and clarity
• Calm under pressure and motivated by personal and team success
• Comfortable working in a fast-paced environment
• Resilient and adaptable able to stay positive focused and professional when handling challenging queries or high call volumes
• Confident with basic IT systems and willing to learn new tools
• Willing to own each interaction and leave customers feeling heard and supported

Why Join WTW

We offer:
A competitive starting salary of 22932 per annum.
Enjoy a benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

More than that youll join a supportive inclusive team culture where everyone looks out for one another and success is shared.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.

Equal Opportunity Employer

(OGB2)