Customer Service Officer Casual or Full-time

Make a difference in your community with MidCoast Council.

At MidCoast Council our community is at the heart of everything we do. We are looking for a full-time and casual Customer Service Officer to join our team and support us in delivering exceptional service to the community.

Day to day youll be based in our call centre where no two calls are the same! Youll respond to a wide variety of enquiries across rates water services permits development assessment waste services and so much more! As you progress in the role youll also have the opportunity to broaden your experience through training in our administration processes concierge role and face-to-face customer service counters.

To be successful youll bring confidence using technology and computer systems a professional phone manner and strong teamwork skills. Youll also have a collaborative and customer-focused approach and a willingness to participate in a structured training program to build your knowledge across Councils diverse services.

This is a great opportunity to build your career in local government while helping our community access the services that matter most to them.

What we offer

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development.Click here to find out more.

Remuneration:

• Full-time: Commencing salary $65918 p.a plus superannuation

• Casual: $36.21 p/hour plus 25% casual leave loading

Location: The positions will work across our Customer Service Centres in Yalawanyi Ganya at 2 Biripi Way Taree and at our Forster Civic Centre in Lake Street Forster.

Tenure:

• Full-time: 35 hours per week I Monday to Friday I 8:30am to 4:30pm

• Casual: Flexible hours initially full-time for training then available to cover ad hoc shifts (annual leave sick leave) as required. Best suited to candidates who enjoy flexibility rather than guaranteed hours

Closing date: 23 October 2025 at 11.30 pm.

Want to know more

Pleasereview the position description inPDForWord formats.

For questions relating to the position requirements please contact Andy Matthews Senior Customer Service Officer who is the hiring manager for this role. Andy can be reached on (02)or

For enquiries regarding the application process please contact Josie Reardon Human Resources Officer who is the HR representative for this role. Josie can be reached on (02)or at

How to apply:

• When responding to the questions below please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR methodplease click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting however please ensure you dont forget to submit your application before the closing date.
• Click the NEXT button at thebottom of the application form toattach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However there is an optional field to attach a Cover Letter if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do. We value support and empower our people to deliver positive results for our community.

Right now we are investing heavily in our organisation and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation creativity and collaboration. The building has been named Yalawanyi Ganya which means sitting/meeting place in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude growing economy and natural beauty. These are the pillars of the quality of life we value.

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive safe and healthy working environment. We never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process or to discuss workplace adjustments you may require please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Were a 2024 Circle Back Initiative Employer we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.