Customer Advocate

What youll do

This is your opportunity to join iMotors Customer Support Team as a Customer Advocate.

As part of this team you will be responsible for being the first point of contact for all technical website and support issues.

• Provide product/services information answer questions and resolve any emerging problems that our customers might face with accuracy and efficiency via phone email or our online helpdesk. 
• Offer advice and recommendations from diagnosis through to resolution via our ticketing system.
• Collaborate and connect with established dealership accounts to maintain and retain business relationships.
• Assist in establishing and maintaining brand content including brand guidelines special offers and vehicle data to ensure correct manufacture and dealership representation.

Qualifications :

What we are looking for

• Good computer literacy and data entry skills plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
• Recentexperience in a customer facing role with demonstrated ability to develop relationships and maintain a disciplined and process-oriented approach to daily tasks.
• A confident communicator able to understand technical issues and translate them to a non-technical audience.
• The ability to multitask priorities workload and adapt quickly to change.
• Someone with a clear track record of meeting KPIs capable of working independently while driving self-accountability around the quality and speed of their work.
• Reliable and dependable person with outstanding written and verbal communication skills who would enjoy working within a team to design and implement creative solutions to problems.
• Excellent time management skills and belief that details and accuracy matters.

Additional Information :

A few other things we want to let you know about... 

• i-Motor is an equal opportunity employer who prides themselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages genders and backgrounds to apply. If youre a candidate with a disability or youll need some adjustments to be at your best let us know how we can provide you with additional support.
• We know how important keeping that balance between work/life is and have a range of flexible working options on offer including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
• We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
• Successful candidates joining the carsales network are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big. 

Remote Work :

No

Employment Type :

Full-time