Employment & Training Specialist III (9704) San Francisco Human Services Agency (X00104)

The 9704 Employment & Training Specialist III performs  functions in a technical area of expertise and serves as a resource to both staff and clients in Employment & Training programs. This class is distinguished from the 9703 Human Services Agency Employment & Training Specialist II in that the latter provides routine employment services that are less technical and tasks and duties are performed under closer supervision. The 9704 classification is distinguished from the 9705 Employment & Training Specialist IV in that the latter is assigned greater supervisory responsibility and authority.

Essential Duties:

According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

1.  Analyze local labor market needs and research available employment and training opportunities.

2.  Contact and develop unsubsidized jobs and opportunities for pre-employment worksites in the public/private sectors. Provides group orientations informing sessions or other employment workshops.

3.  Develop and maintain effective working relationships with employment service providers and inter/intra-agency staff.

4.  Assist job-ready clients with job search and placement. Locate suitable training sites for placement of participants requiring additional training and experience.

5.  Collect and compile data statistical information and reports as needed; maintain records.

6.  Work closely with the Employment Development Department and other private public and community agencies in providing job leads to participants.

7.  Assist participants in writing and editing resumes preparing forms letters and necessary paperwork for employment.

8.  Design and present employment training workshops to participants and partnering agencies; evaluate training needs and create new programs to address participant requirements; provide staff training for the assessment function.

9.  Write and edit training manuals including forms and procedural memos; maintain curriculum and training materials; instruct participants on skill development in the areas of: life skills reading language development and math.

10. Administer and evaluate standardized vocational tests interpret results and prepare comprehensive reports with employment recommendations and training needs; coordinate test administration with external vendors and agencies; prepare statistical reports on assessment activities.

11. Analyze and interpret new laws policies and regulations as related to the program and make recommendations to incorporate in the employment/training program.

Qualifications :

1.  Education: Possession of a baccalaureate degree from an accredited college or university.

AND

2.  Experience: Two (2) years of experience providing direct services to clients in areas of workforce development such as recruitment training job search training job or business development career counseling workshop instruction and facilitation or a closely related field.

License and Certification: Some positions require possession of or ability to obtain an appropriate valid California drivers license.

Substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Verification of Experience and Education:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following:

Written Examination- Multiple Choice (Weight 100%):

Candidates will be administered a written multiple-choice test designed to measure knowledge skills and/or abilities in job-related areas which may include critical thinking customer service and knowledge of and ability to apply employment and training principles.

A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process.

The above test component is considered standardized and therefore test questions and answers are not available for public inspection or review.

After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following:

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification please see the citys Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at

Additional Information :

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues. 

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

If you have any questions regarding this recruitment or application process please contact the exam analyst Patrice Brown by telephone at or by email at  

All of your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time