Field Service Engineer

The Field Service Engineer is responsible for delivering exceptional technical support maintenance installation and customer training services for TOMRAs cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRAs solutions maximize equipment performance and enhance customer satisfaction.

Primary Job Functions

• Perform field service work at customer sites which includes installation commissioning testing integration optimization maintenance and repair ensuring full functionality according to machine specifications.
• Perform all mechanical electrical electronic and optical tuning and setup.
• Analyze evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering research & development sales customer solution delivery and other internal stakeholders for continuous improvement activities to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing refurbishment refitting upgrades or new installs all projects require teamwork.
• Act as the voice of the customer in the value chain to improve products systems and services by reporting on feedback and comments received in the field leadership research and development or sales.
• Assist with training and development of new Field Service Engineers as requested.
• Instruct and train customers on operation of machine utilization and required maintenance of the systems.
• Manage and control tools test equipment technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a Safety First culture throughout the company our customers and our industry.

Qualifications :

• An Associates degree in electrical electronic automation mechanical mechatronics sustainable manufacturing or industrial engineering is preferred or combination education and equivalent experience is accepted.
• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office Word Excel and Outlook
• A positive attitude with a strong customer service mindset.

Experience:

• Two plus years experience in field service and customer support.  
• Two plus years experience in PC building repairing and diagnostic testing.
• Two plus years experience in installing software on PCs.
• Experience with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience in electronic system troubleshooting a plus.  
• Working knowledge of basic analog and digital circuits electrical power circuits PLC circuits.  
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters.  
• Knowledge of computer hardware and configurations. 
• Ability to read schematics 

Work Environment:

• Ability to work in Food processing plants farms cold storage facilities and outside in high/low temperatures.
• Ability to work in an open office environment as well as industrial customer worksites.

Travel:

• Willing to travel for at least 70% of the time domestic and internation travel based on a flexible schedule; includes weekends and/or holiday travels.
• Ability to obtain a passport.

Driving:

• Ability to drive without restrictions in residency country.

Additional Information :

Pay Band

For U.S. applicants in accordance with applicable disclosure requirements the anticipated hourly base pay range for this position is $26.00 to $33.00 per hour. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location.

Why work for us:

Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste. We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged. 

What we offer:

• Comprehensive medical dental and vision plans with 100% employee premium coverage
• 31 days of PTO annually (vacation sick and holidays) increasing with tenure
• 401(k) with 100% match on the first 4% of your contributions
• 8 weeks of fully paid parental leave for eligible employees
• Up to 4 days of paid bereavement leave to support employees during personal loss
• Employee Assistance Program supporting mental emotional and financial well-being
• Inclusive culture that values diversity well-being and teamwork
• Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 Cigna Healthy Workforce Award recipient

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time