Field Service Engineer 2

Lucknow - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Essential Job Duties

Filed service Engineer will be supporting all da Vinci Surgical platforms
Analyze customers requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory Returned Material Authorizations Calibrated Equipment Training Documentation Preventative Maintenance Scheduling Service Contracts Billings System Configurations and data in Call Escalation database.

Qualifications :

Required Skills and Experience

6-10 years of experience as a Field Service Engineer required experience with medical devices preferred
Strong written and oral communication skills
Good interpersonal skills
Good administrative and record keeping skills

Good knowledge of Operating Room protocol
Track record of solid customer relationships with Surgeons and Hospital staff
Proven ability to independently troubleshoot complex electro-mechanical systems
An ability to travel up to 50% dependent upon account distribution

Required Education and Training

College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science

Preferred Skills and Experience

Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work :

Yes

Employment Type :

Full-time

Essential Job Duties Filed service Engineer will be supporting all da Vinci Surgical platformsAnalyze customers requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.Ability to autonomously manage and schedule both planned...

Essential Job Duties

Filed service Engineer will be supporting all da Vinci Surgical platforms
Analyze customers requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory Returned Material Authorizations Calibrated Equipment Training Documentation Preventative Maintenance Scheduling Service Contracts Billings System Configurations and data in Call Escalation database.

Qualifications :

Required Skills and Experience

6-10 years of experience as a Field Service Engineer required experience with medical devices preferred
Strong written and oral communication skills
Good interpersonal skills
Good administrative and record keeping skills

Good knowledge of Operating Room protocol
Track record of solid customer relationships with Surgeons and Hospital staff
Proven ability to independently troubleshoot complex electro-mechanical systems
An ability to travel up to 50% dependent upon account distribution

Required Education and Training

College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science

Preferred Skills and Experience

Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

Additional Information :

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

MobileIron
Robotics
Field Service
Mechanical Knowledge
Sonography
IP Networking
Schematics
Mechanical Engineering
Medical Imaging
Human Resources
Programmable Logic Controllers
Troubleshooting

Apply Now

About Company

Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assi ... View more

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