Senior Analyst – HR Shared Services

• Act as a Subject Matter Expert (SME) for HR operations providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards
• Conduct quality audits on transactions and cases processed by the HR team identify process gaps or compliance issues and drive corrective and preventive actions
• Lead the investigation and resolution of escalations from employees managers and HR stakeholders ensuring timely accurate and empathetic responses aligned with policy and service expectations
• Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes ensuring documentation reflects the latest changes in policy system or compliance requirements
• Collaborate with Team Leads to analyze audit trends identify recurring issues and support training or process improvement efforts as needed.
• Liaise with Centers of Excellence (COEs) HR Business Partners and Technology teams to resolve complex issues and align on process enhancements.
• Support the delivery of continuous improvement initiatives by identifying automation standardization or efficiency opportunities within HR operations.
• Create and share periodic quality and escalation reports highlighting key metrics trends and risk areas for leadership visibility.
• Provide coaching and support to junior team members promoting a culture of quality accountability and service excellence.
• Assist in managing ad-hoc projects audits and compliance checks related to HR Shared Services operations.

Here are the desired Skills and Experience

• Experience preferably in a HR Shared Services function supporting European Union
• Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services with a strong focus on compliance accuracy and service excellence
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Familiarity with Lean Six Sigma or similar continuous improvement methodologies
• Good IT skills particularly MS Word Excel Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative and organizational abilities with the capability to manage a complex and varied workload efficiently
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts
• Strong interpersonal skills can build effective relationships with internal and external stakeholders at all levels

Qualifications :

• Graduate or Postgraduate with 5 - 7 years of experience in HR shared services or similar environment

Remote Work :

No

Employment Type :

Full-time