Receptionist

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. And we have fun!

Sounds pretty great doesnt it It is!

The administration team provides support to our programs at House of Friendship. The Receptionist supports the organizations success by providing reception and administrative office support at House of Friendships Administrative office.

** This is a permanent salaried full-time (37.5 hours per week) position with paid sick time personal days vacation time; group health benefits and defined contribution pension plan.

Schedule Monday to Friday 8:30am to 4:30pm on-site. **

Key Responsibilities:

Greet and provide information and direction to visitors to the Administration Office

Maintain the Visitors Log welcome area and supplies for visitors/guests

Coordinate pick up of supplies or materials from main office for House of Friendship staff

Operate telephone system to answer and forward telephone calls take messages and provide information as required

Maintain House of Friendship organizational outlook calendar

Sort and distribute incoming mail; process outgoing mail

Sort and distribute emails in assigned organizational email boxes

Provide administrative support for meetings as delegated including food orders RSVP tracking and other tasks as assigned

Provide support for booking of equipment and meeting rooms

Provide administrative support for House of Friendships complaint handling procedure

Maintain inventory and order office and hospitality supplies as needed

Coordinate all office equipment maintenance at the Administrative office

Assist Executive Assistant with administrative support as needed for Board meetings Organizational Leadership Team-led meetings or Leadership Development Day etc. (i.e. catering venue or room booking etc.)

Maintain a clean organized kitchen with supplies as needed

Provide select Property Services administrative support such as pulling and emailing weekly task reports from Eptura updating the maintenance calendar formatting documentation updating and emailing tenant notices of maintenance work etc.

Coordinate and train volunteers to cover for vacations

Be backup to Executive Assistant for select duties during absences

Job Specific Knowledge/Skills:

Proven problem solving judgement and time management skills

Highly warm personable and approachable professional with experience providing exceptional customer service

Self-starter with demonstrated ability to work effectively individually and within a team

Able to prioritize and multi-task in a busy environment

Highly organized and detail-oriented with a high degree of accuracy

Excellent working knowledge in Microsoft Office (Word SharePoint Outlook Excel)

Excellent oral and written communication skills

Experience working in a database an asset

Education/Experience:

Minimum Grade 12 education with post-secondary certificate or diploma in office administration preferred

Minimum 2 years of administrative/reception experience required

Critical Skills:

Commitment to understand and uphold the mission and values of House of Friendship is expected

Exemplary emotional intelligence resilience communication conflict management and problem-solving skills required

Ability to work professionally as a team member with staff participants and community members

Experience or strong interest in working with diverse populations including people from various cultural backgrounds income levels and sensitivity to their needs

Experience with and commitment to using an anti-racism anti-oppressive and trauma informed approach to consultation program design evaluations of processes and service delivery

Must be dependable professional flexible a team player and have a positive attitude

Respectful supportive and engaging approach to persons with physical and/or cognitive disabilities addictions mental illness and other life challenges

Excellent project timeline and deadline management skills including skills in logistics planning and detailed record keeping

Compensation:

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

Time off includes three (3) weeks of vacation 5* personal days (3 for 2025) and sick credits totaling approximately 12 days per year

Full-time benefit plan including Extended Health Care (EHC) Dental Group Life Accidental Death and Dismemberment (AD&D) Long Term Disability (LTD) Flexible Spending Account and Employee & Family Assistance Program

We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program $2000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

Grade: 3

Min: $20.08

Mid: $21.80

Max: $23.51

Working Conditions:

37.5 hours per week; generally daytime weekday hours

All weekly hours will be worked on-site; there is no option for remote work

Encountering participants at program sites who may be under the influence of alcohol or other drugs and/or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice equity diversity and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team and therefore our community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including but not limited to Indigenous Peoples members of racialized groups persons with disabilities women and members of the 2SLGBTQIA community.

If you require accommodations to be able to participate fully at any stage in the recruitment process including applying for this position please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community lets talk.

To apply please submit your resume and cover letter here:

end of day October 21 2025.