Arrival Customer Service Agent (TP)

Position Objectives:

This position will support the Customer Service and Arrival operational functions for San Francisco CA. Arrival Customer Service Agentwill ensure there is clear verbal communication to assist passengers during the operational offboarding process.

What Youll Do

1. Call G2 WCH

After briefing contact G2 WCH at

Provide:

Number of WCHs

Arrival gate

Flight arrival time

2. Gate Setup

Upon dispatch:

Set up extension poles

Take and send setup photo to Ops Group Chat

If gate occupied update chat with:

Airline using gate

Estimated departure time

3. FIS Door

Open FIS door

Notify Ops Group Chat

4. Arrival Timeline Updates (real time to group chat)

Post:

Block-in time

Jetbridge attached

Door opened

1st/Last pax out 1st/Last crew out

While waiting for last crew inform pax of baggage carousel number

5. Baggage Claim Support

Go to Arrivals area

Assist with damaged or missing bags

Send photo(s) to Ops Group Chat

6. Left-Behind / Lost & Found Items

Follow baggage handling procedures

Log items in WorldTracer

Record in Lost & Found Excel log

-Customer Service

1. Collaborating with airline teams and fellow agents to ensure smooth operations.

2. Delivering excellent customer service under pressure in a dynamic terminal setting.

3. Making clear announcements and providing directions.

4. Assisting Passengers at check-in counters.

5. Verifying travel documents and complying with airline and TSA protocols.

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal

Authorized to work in the U.S. and able to pass a background check and drug

Schedule

• Must be available to workat least 4 days per week including weekends and holidays
• Shifts may include afternoons evenings or nights

Pay & Benefits

• Hourly Pay:$23.15 per hour
• Fully Paid Medical Dental and Vision Insurance
• 401(k)with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement

Required Experience:

Unclear Seniority